Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. West received the money and is grateful for the help. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Please help. Yes, this will be the best. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. It gives you time and room to manuever should the environment change. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? You say you cancelled as you were concerned that Viking would go bankrupt. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Select the activity tab on Cash App's home screen. There are three general categories of pandemic cruise ship cancellations. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. Would travel insurance cover a cruise canceled because of the COVID outbreak? The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. It would have been interesting to know the details. SJD117. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. We mean extra charges, just for traveling as a single. Can a cruise line really turn your cash into expiring credits? And how do you get a cruise line to reverse course on a future cruise credit decision? To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. When you cancelled, you had a choice of the cancellation terms or the RFG. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Contact him at elliott.org/help or chris@elliott.org. I think he might have been able to appeal his case to UnCruise. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Tough old world. . What is the Viking cancellation policy? If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Many thanks. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Covid broke out and was raging in the area and around the world. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. Cookie Settings/Do Not Sell My Personal Information. In 2021, NCL finally revised some of its refund rules. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. My Chase Sapphire Reserve travel insurance doesnt work. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? And now its past the deadline to request a refund. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Now West wants to unravel the companys future cruise credit offer. Now our vouchers are supposed to expire in a few days. He wanted his money back. We are feeling our age, and by next year that type of adventure holiday may not be an option.. Ok, so I waited again. Started June 21, 2021, By The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Get a cash refund if the returned item is less than $10. No way to hurry it up. In cases like this, you can always reach out to an executive at Viking. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By Wests tale of a scuttled cruise is all too common. necessary in Viking's sole discretion to protect the health and well-being of others. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. Interesting. you see that you are correct. Would be nice if one could read something about it on cruisecritic. The second cruise was on the Viking Sun which was sold. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. We have contacted them and they continue to refuse. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Why in the world would you rebook with them - giving them more time to fail? Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. First, why is there an arbitrary deadline? Europe's Danube River is a frequent route for Viking River Cruises. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. When Viking cancels your cruise, you are entitled to a full cash refund. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. The orginal cruise was paid by cash. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. CC Help Jenn Andersen did some research. Can I get my 173,116 Chase Ultimate Rewards points refunded? Date of experience: August 2020 Ask Departure768546 about Viking Cruises Im interested to hear other peoples experiences. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. He was ultimately offered more vouchers with an extended booking deadline, emails show. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. You can also accept the vouchers, as thousands of other passengers have. 19952023, The Independent Traveler, Inc. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Guests will have to pay full rate for new hotel/land tours. infinite painter brushes. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Spent over 1 hour on phone with Viking with a rep and his supervisor. Under its terms, UnCruise doesnt have to give West a refund. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. If the cruise line. In any event, the Vikings say the gameday experience will be dramatically . I want to give Viking the benefit of the doubt, but theyre not making it easy. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. UnCruise refused, citing its Terms and Conditions. Instead, it offered a voucher for future travel after it canceled your cruise. We do look forward to welcoming you on board, when the time is right. However, if the company cancels, it should offer a full refund. Copyright 19952023 The Independent Traveler, Inc. 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