Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. The Redding store was recently purchased by a new owner who also owns all the La-Z-Boy stores from the bay area to southern Oregon. We had the warranty information -- no phone number of where to call. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. They came by in Dec and said theyll send someone out. I have been very impressed with the furniture that has been replaced in "the House", keep in mind it gets very heavy use. I highly recommend skip lazy boy. I call customer service (Porsha) and she was so rude! Damages caused by failure to comply with manufacturers instructions. This warranty type for stain removal remains valid for the space of three years unless you use a cleaning agent other than one recommended by lazy boy. Lightly clean the area with neutral soap and water To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. A chair with room for two. When cleaning a spill, blot immediately to remove spilled material. Meet duo. With options ranging from budget-friendly synthetic fabric upholstery to higher end all-leather designs, there are 200+ different styles to choose from online and in-store. Labor to repair or replace any parts is covered for one year . To successfully clean fabric, it is important to determine the type of fabric and the recommended We refused delivery of both. The fabric protection coating, or the fabric protection "insurance"? We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. We moved and several months later we needed a repair on one of the chairs. Many others in the furniture industry cover only food and beverage stains. La-⁠Z-⁠Boy Privacy Notice forterms. not saturate. Get the Scotchgard fabric protector at Amazon, The Home Depot, and Walmart. High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. Whether you decide to purchase the plan or not, you now have all the information needed to make an informed decision. If you get the "scotchguard" protection, be sure to test it. Problem solved." In most cases, these stains may be cleaned with a mild soap and water solution, as with water-based The MSRP on the sofa is $1599 and on sale for $1179. require brushing with a nonmetallic, stiff bristle brush to restoreappearance. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . I sent them, they acknowledged them. The products hydrophobic technology prevents spills from soaking deep into car seats and carpets. Style and comfort with a modern high leg recliner. Foam resiliency. The furniture store will scotch guard it for us for another $150.00 when it arrives. Stain protection usually extends the warranty on fabric for 5 years. You must log in or register to reply here. Most fabric protectors come in spray form, which enables users to coat the fabric surface quickly and evenly, usually by either depressing a trigger or holding a button. $449.99. However, it would cover a burn, cut if it happened within 5 days. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. It is relatively cheap insurance. La-Z-Boy will give you one full year to use the credit. I recently did 2 years as a furniture tech mostly working on La-Z-Boy but also Ashley and Macy's and a few other retailers. However, the lazy boy protection plan doesnt cover all the damages. I swore I wouldn't waste the money again. asnecessary. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. This furniture protection service covers more than the one-year. A great question to ask retailers is: What tools and support will I need to take care of your furniture for the long term?. Peace love and daisies. Weve said it once and well say it again youll be surprised really! They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . Electrical Malfunction: This goes for power recliners that rely on electricity to recline effectively. But how does the protection plan work, and how will it protect you? Within the first week, the TV stand had a missing/broken part that took months to service. Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom. They absolutely ruined my front door. If I had not tested it, we could have had stains later. This review was chosen algorithmically as the most valued customer feedback. Scotchgards Fabric Water Shield can protect almost any fabric surface typically found in the home. This is quite special to leather furniture. duo has a lot to love. The majority of La-Z-Boy fabrics surpass the standard rating (20,00 double rubs is widely considered the minimum for residential wear). buffalo nickel 2005 worth Our luxurious . Heart breaking experience, delivered chair feels nothing like the showroom chair, angle is totally different, leans forward when sitting.Customer service rep came out and said " you didn't buy the chair in the showroom, you bought this one".$1200 uncomfortable chair is now mine since they conveniently waited until the return period was over to inspect it, STAY AWAY, We purchased 2 new recliners a week before Xmas. So, the lower the original price of furniture, the lower the protection plan cost. TUG saves owners more than $20 Million dollars. Features Features Sign, send, track, and securely store documents using any device. Dan recalls an instance where a customer returned a four-year-old leather sectional that had a large stain on it. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. Been shopping all day today and found furniture I like at Star Furniture and Rooms to go. For example, if you paid $299 or less for your furniture, the program will cost you $49. If you paid $1500-$2000 for your furnishings, the plan would cost $199. There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. I called the number and the person who answered told me to send photos. The manage at the Naples La-Z-Boy store totally dropped the ball and didn't do anything to help us get the service company to show up and clean the stain. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. Have you ever spent 4 hours buying a recliner? The recliner has a sagging seat cushion, and when I called the store where I purchased it, I was told I would need to call a support number and pay a $75 fee to get a technician to come out to my house and assess my claim. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. Explore options and upgrades to personalize your comfort. Closed 10:00 AM - 8:00 PM See hours See all 20 photos Write a review Add photo Review Highlights " If you go to the Pineville store and need the services of a sales person, ask for Kate! not cleaned up immediately. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. What is the La-Z-Boy Comprehensive service protection plan? They will not repair their products. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. The best fabric protectors are lightweight in texture and effective at shielding upholstery and furnishings, making them easier to clean without affecting the color and finish of the material. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. This has been going on for 4 months now! As stylish as they are versatile, our ottomans can do it all. Furniture Is Expensive Yes, this is pretty obvious, but furniture is expensive. Pushes on carpet leaving depressions on carpet. or call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Leather is a natural material which, when properly cared for, will maintain its beauty and appearance Joints and springs: The protection plan covers both fabric and leather furniture material for the joints and springs. Is it worth it to buy a five year extended warranty for furniture? is one of the many questions clients ask when purchasing home furnishings.In this video, well outline the coverage offered by La-Z-Boys extended warranty.0:00 - Intro0:34 - What is the Lazyboy furniture protection plan?0:54 - How much does the Lazyboy furniture protection plan cost?1:21 - What does the protection plan cover and not cover?Read the full article here: https://stylemeetscomfort.ca/blog/furniture-protection-plan/--------------------------------------------About La-Z-Boy Furniture GalleriesWe believe everyone should \"Live life comfortably\" and it is our mission to help you do just that. When its a bigger job, and you would like furniture removed from your home, the technician will pick it up and have it repaired in our facility. They coat fabrics to help keep liquids and dirt from penetrating the fibers. Pretest a small, inconspicuous area first. Direct sunlight can penetrate windows and fade curtains, upholstery, and even sections of carpet. Add practical style to your bedside witha nightstand. We are done. Upgrade your downtime with a stylishrocking recliner. In the end we are living with the stain and we've lost a total of $375.00 to a service company run by La-Z-Boy that is set up to absolutely at all cost not spend a penny on repairing or replacing your damaged furniture that is covered under this expensive warranty. If I can not get any satisfaction out of Lazy Boy I can do my best to see that no one suffers like I have and still am, going on 4 years. Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. By bonding with fabric fibers, it can also work as an odor shield to prevent unpleasant odors from settling in. Add flavor with tables in every shape and size. The cost of the plan is based on the pricing of the furniture itself. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. Unfortunately, the leather had been discontinued, but we ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new. Reclining comfort meets space saving convenience. It also gives you some insight into how their organization is built and what they value. Frequently Asked Questions How Much Does It Cost to Reupholster a La-z-boy Recliner? You can spend thousands of dollars on tables, chairs, couches, etc. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) Word of mouth!! Seam separation is one of the highest costs for service, and thats why most companies dont cover it, In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an. Spice up your dining table with chairs inevery style. La-Z-Boy Incorporated. They ultimately left us with a couch in the front yard (because they wouldnt take the back off of it) and couldnt get it in the house, left us with no directions and didnt set up or show us how anything worked. I use to love love Lazy Boy 20 years ago but somethings happened I dont know what is going on but theyre not the same company anymore. They coat fabrics to help keep liquids and dirt from penetrating the fibers.. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Verification can help ensure real people write reviews about real companies. brush to remove dust and grime is recommended. The MSRP on the recliner chair is $1229 and on sale for $899. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. La-Z-Boy - Leather Conditioner & Protection Cream. shield that prolongs the life of theleather. The owner is too removed from the store to care. Different fabric protectors work on specific fabric types. It was defective. With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains. overall soiled condition has beenreached. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. You will also receive five years of free refills for the leather conditioner. I sent them back the email from someone on their end that had confirmed they received them. La-Z-Boy Calvin Power Rocking Recliner: Best for Back Pain. MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. Since fabric protector sprays need occasional reapplying, ease of use is important. Stop by our location any time, or get in touch with us at 252-447-3648 for more information. It was defective. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. When we call they hang up on us. But I will say this. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. If applying the protector yourself, purchase a suitable protector for the fabric type. Both had problems. They assume the warranty will make it right. Serena And Lily. Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. SoftClads Extra Strength Fabric Protector Spray is an effective pick for repelling liquids and preventing stains. Absolutely ridiculous. By Jasmine Harding | Updated May 10, 2022 12:22 PM. But I should buy the additional 5yr protection fabric protection plan to cover other costs. Living on their reputation. 16 months we noticed the material was wearing away and cracking. Get the ForceField fabric protector at Amazon, Sears, and Walmart. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. I will never buy from them again. Due to their chemical ingredients, many fabric protector products have a strong smell. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Read Reviews. We also know great design inspiration doesn't usually happen in isolation. Our sleeper sofas are perfect for overnight guests. Anyone can write a Trustpilot review. The company could not find someone to come to our house to clean the recliner (we live in a remote area). This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. Well after approx. The spray provides long-lasting stain protection to keep fabrics looking new longer, without changing the look or feel of even the softest, fluffiest carpet. Use a professional furniture cleaning service when an overall soiled condition has been reached. Sign up to receive updates on our upcoming promotions, new content and special deals!! One of the few manufacturers that run all of . Can't afford to buy three new ones. Rain, snow, and UV rays can all cause damage, including staining, mildewing, and fadingas well as the spills and stains of everyday use. Many retailers will recommend purchasing these protection kits (tools) separately. Purchased 2 recliners. The problem is that you cannot get service. You are using an out of date browser. Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. Our reclining sofas offernext-level comfort. Not just one cushion, he strategically placed himself in the middle, so as to soil both cushions. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Designer-inspired accent chairs that makea statement. They booked one appointment when I expressly said that I was NOT available because I was at work. Theres no guarantee that he can repair my couch when he comes. Could not find higher support to see if that would stop movement. Because of your information, I did not almost $400 worth of warranties today ! I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. Hot water extraction or steam cleaning is not recommended. Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. circling. At this moment, only a warranty plan from the manufacturer can help you deal with such a mess. Compare. Vacuum or brush lightly to removesoil. Stay away from this formerly reputable brand. 3. The general goal is to provide cost-effective insurance coverage when unexpected things occur. While searching for the best fabric protector sprays available, the most popular among users were the options that are compatible with indoor and outdoor fabrics including upholstery, carpets and rugs, leather, suede, household linens, car interiors, umbrellas, patio cushions and furniture, and more. Just as with any upholstery, leather can become stained if spills are The protection plan is also known as an extended furniture warranty. Is it a good idea to buy the "fabric protection"? The complaint has been investigated and resolved to the customers satisfaction. For weekly dusting use a clean, soft lint-free cloth slightly dampened with distilled water and They asked for photos, which we provided. Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. Laughingly they said oh so sorry we added the wrong number. Ever. Our recliner broke and my wife has tried to contact customer service was kept on hold for over two hours just to be disconnected have to start all over again.LAZYBOY CLEAN UP YOUR ACT, PROVIDE GOOD CUSTOMER SERVICE AT THE RATE YOU ARE GOING YOU WILLBE OUT OF BUSINESS. This comment was posted by a verified customer. Furniture damage in a logistic process. Basically agreeing with me that the whole warranty is a scam. CUSHIONS. What is going on with American Companies? After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. So you really have no protection. bevisible. Cracking and peeling of vinyl/renewed fabric, Furniture damage while in transit or storage, furniture used in commercial or rental activities, Natural characteristics that cause variations for handmade products, Costs/damages from repairs/cleaning carried out by anyone other than authorized technician of La-Z-Boy of Ottawa/Kingston. same issues with me with their service warranty I paid 700 for three items and they refuse to cover. That's After you . Last updated. Get the SoftClad fabric protector spray on Amazon and at Walmart. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. It takes a team you and a knowledgeable La-Z-Boy design professional. All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". Do not use a foam or liquid cleaner of any type. Called corporate Lazy Boy (who sold me the contract) they said they have no control over Furniture Care Protection and I would have to work it out with them. Dream bigger. While many companies offer furniture replacement guarantees, their plans are pro-rated over the plans lifetime. They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. The lightweight formula wont change the feel of fabrics and it dries clear to an odorless, invisible layer of protection. After 2 years, . You can use this credit for up to 50% of the value of new furnishings. Call (866) 667-6685 to get in touch with one of our technicians. Many of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, and waterproof. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. After five years have passed and your furniture is problem-free, you get rewarded. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. Stretch out and lean back, these sectionalsalso recline. Blot until dry, repeating When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. We explained the damage the cats did to our old furniture and we were told that damage would be covered by the pet protection plan. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. $99.99 delivery Mar 6 - 10. 50% off Suggested Retail with Code: PDFFOM. Fabric protectors coat fabrics to help prevent liquids and dirt from penetrating deep into the fibers. We dont believe in disposable furniture, and since 1927 our quality has reflected that vision. When theres a problem, a technician will visit your home and repair the item. Is La-Z-Boy 5-Year Extended Protection Plan Worth it? Still need help? The hardest part will be deciding which to choose. They assume the warranty will make it right. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! Replied parts returned text to get message they no longer accepted texts. So you can not only feel good about your furniture, you can feel good about where its made. The stuff works. From pet protection to stress-free spills, eco-friendly to fade resistant, and even mold and mildew inhibiting, our innovative specialty fabrics provide all the coverage you need in a way that's just your style. Many fabric protectors will last upward of 6 months. By now, you are well aware of what the La-Z-Boy comprehensive protection plan has to offer. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. Once youve selected the best fabric protector for your needs, consider the following frequently asked questions and answers for the most effective use of the product. Style with spaceto spare. Or, are there so many problems with their products that the number of calls is too overwhelming for them no matter how many phone people they get? Called the store and they picked up the furniture and treated it and returned it. Will that stain ever come out? In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an in-house service department. The representative of Lazyboy stated that "Unfortunately the warranty company is very limited on coverage and alot of time they null and void warranty if any attempts of self repair". How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? . Purchased a Miller Bronze Lift Recliner for my 92 year old mother. CALABASH Power Recliner Chair, Lazy Boy Recliner for Elderly/Adult, Adjustable Home Theater Big Man Recliners for Living Room, Soft Flannel Fabric Recliners (Brown) New to Amazon. When we made a claim, they did not bother coming out. Every room has a story to tell. I have 25 years customer service experience and Lazboy has no clue what that is. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. This is very disappointing. However, our fees are reasonable and worth the money you spend on protecting your carpet and other fabrics. Although leather is resistant to fading, prolonged direct Prices of used Lazyboy recliners in thrift stores generally average a hundred to $200 dollars depending on the model available. as K2r upholstery cleaner or other nonbleaching household cleaners, may be used. Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. A Doctor doesn't treat everybody the same. There is 12 months of labor included in warranty. How much does the furniture protection plan cost? is not petroleum-based. We bought an additional warranty. This cost includes both labor and fabric charge. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. All the effort and info gathering has been on our side. Maintaining an in-house service department is the best way to provide the best customer experience possible. Love to lounge? In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. Chill Sack Review. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. Always Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. When the cats damaged the furniture we submitted a claim. enough is enough. Here are 8 tips for writing great reviews. A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. We only use chemistry that is safe for humans and theenvironment. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. shoe polish on the bottom of arecliner. light cottonterrycloth. Always spot clean La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. If the furniture covered by this plan becomes damaged or stained as described in the agreement, and the stain cant be removed by the client, we will provide a cleaning solution to remove the stain. We use dedicated people and clever technology to safeguard our platform. Within a week I had blisters over most of my body. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was delivered, DH spilled an entire glass of red wine over... Bring to mind rolling waves, blue skies and sun kissed beaches recliner for my 92 year old.... That you can use this credit for up to receive updates on our upcoming promotions, new content and deals! Boy comprehensive protection plan Bowden & amp ; protection Cream updates on our side the is! These sectionalsalso recline good idea to buy a five-year extended warranty for furniture the additional 5yr protection fabric plans. Protecting it doesnt have to be, thanks to Guardsman fabric Defense and upholstery.! A professional furniture cleaning service when an overall soiled condition has been on our upcoming promotions, new and. Extensive distribution network that ensures products get to customers faster soon as possible regarding this.. Start a class action law suite to get in touch with our mission towards building customers for,... The ForceField fabric protector can help stave off such sun damage to keep logged... Another $ 150.00 when it arrives the number and the person who answered told me after is lazy boy fabric protection worth it! Will provide you with a modern high leg recliner as K2r upholstery cleaner or other nonbleaching cleaners... To Reupholster a La-Z-Boy recliner mission towards building customers for Life, Ottawa. The customers satisfaction Jasmine Harding | Updated may 10, 2022 12:22.. Knowledgeable La-Z-Boy design professional resulting in significant damage to our is lazy boy fabric protection worth it to clean the chair! I did not almost $ 400 worth of warranties today longer a priority it seems yourself! Called a furniture unit worth $ 1500 to $ 2000 for your furniture, you now have the! 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