This company should be shut down. action : 'local_product_dropdown', Two years of not even knowing how much fuel I use because of the leaks. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. I had a house built in 2004 and had an inground tank installed. jQuery(this).removeClass('inactive'); finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. Can anyone tell me where this class action suit is at? the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. I have 2 tanks. I was told by multiple employees that this would be resolved. Cooking LP/gas should be on a as needed basis not scheduled. I need Total scam. They are the worst company and Im canceling their poor excuse for service. The company is a big joke. Founded in 1928, Suburban Propane is the United States' oldest national propane company. Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. They didnt swap it out like they said they would, they just removed it. Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. I would like a guarantee that Suburban will not fill my tank without permission in the future. Suburban Propane Partners, L.P. (NYSE:SPH), announced today that it has scheduled its Fiscal 2023 First Quarter Results Conference Call for Thursday, February 2, 2023 at 9:00 AM Eastern Time. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. I called today for an account inquiry and was quoted 3.17 a gallon. I can honestly say i have never seen a company so poorly ran in all my life!!!. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. Called the company on Wednesday and they said they would call back with a time. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. I would love to get credit for the 30% of the tank of gas we did not use. Do they own the tank or is the tank yours? Now, its $156.00 for the same usage. I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. The receptionist on the other end had me hold on to see about a better price. Next post: First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Previous post: Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. This is the worst company I have EVER used. Over the last 3 years, the cost of propane has increased over $3.00 per gallon. Not power. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. FAQ The second fill after 3 months, I was charged over $3.00/gallon. DoorDash Class Action Settlement of DoorDash Delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. Now they are charging me nearly $400.00 for 80 gal. } Suburban Propane is a prime example of a partner who delivers Red Cross support where its needed for the communities we serve., Donna Morrissey, Director National Partnerships, American Red Cross. Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. So ugly of an end. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. what is neutrophils automated absolute number. Finally i told them to stop, that i was switching to Petro and they continued to deliver. Suburban Propane must be stopped from victimizing consumers! I bought a house in 2019 with a leased underground propane tank. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. If anyone has any advise what I should do please let me know.. I have emailed corporate 5 times and the PR twice. And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. I get my refund of $198. About Us; Support; Safety; Investors; SuburbanCares; Careers; Agway Energy; Employee Gateway; SPH 15.23 (-0.10 -0.65%) CONTACT US . As is, I have a fireplace that I can not use because I have your tank. not to use this company! If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. They come unannounced and state that there was an agrement signed that I agreed to have a scheduled delivery. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. Nothing else. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. It would give him a jump on the next day deliveries. I suppose the next step is to take them to court. I had their tank pulled to switch after the same as everyone eles. I would like a guarantee that Suburban will not fill my tank without permission in the future. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. the total bill was $1,187.43 counting taxes and other charges. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. This will surely increase the credibility of your complaint. The biggest problem I have is that theres too much SP reserves the right to charge other fees and not explain what they are. Skip to content 1-800-776-7263 We're here 24/7/365 checkDescriptionFormCookie("description-form-product",".description-form select#product"); Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. Suburban Propane provides its investors with a Schedule K-1 each year. Installed a 250 gallon underground tank. When I have called I was told many times they did not install the tank. class action lawsuit. Allstate Encompass Esurance Class Action Settlement of Washington Diminished Value Loss Underinsured/Uninsured Motorist UMPD Class Action Lawsuit. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. If $4.61 a gallon is the best I would hate to see their prices in the Winter. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. Some kind of reduction in yearly charges. They filled it and billed me $800.00 for it. ITS THE MIDDLE OF WINTER AND I have small children at home! Again, please accept my compliments for your outstanding employees and their dedication to their jobs. Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. No other company will fill it for liability reasons. Seriously if I could give them zero stars I would. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. I guess they learned NOTHING from the class action suit of 2010!! In other words, I was being penalized and receiving additional charges (a.k.a. Now I have to call them on Monday to find out why they didn't call back and when are they coming out. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. I ripped everything out and put a entire new propane system in with a brand new personal tank and regulator, came home to find a lock on MY PERSONAL TANK and a red tag from suburban propane, called them, and they said the old owners owed them money.. My story is long and tedious. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. Heres the latest from Suburban Propane. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. I did confront them once, and then for two months my bill was reasonable at $40.00/mth. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . im a new customer and had the bottles delivered and set. Please download the PDF to view it: Download PDF. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. I havent actually filled my tank for probably 10 years, but paid the tank rental. If they do, the liability should be theirs not mine. jQuery(this).removeClass('inactive'); Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. Joanne, Overview of Suburban Propane complaint handling. You should check with your Attorney General's office - they should be able to direct you to the regulations. I am on a fixed inc9me. Someone in billing must have mixed me up with another customer. Find out now that is not their policy and if I switch they will come and dig up the tank. I called them and stated this was outrageous for 5-6 gallons of propane. I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. This review was chosen algorithmically as the most valued customer feedback. at this, Select from one I called it was time for my regular fill and I did not want to pay an emergency charge. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. I am in full support of this Class Action suit! If we want to remove the tank we have to pay someone to dig out and for them to come to get it. At the time they delivered the propane I checked and two other propane companies that serve this area are charging $4.33 and Then something happened. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. The other companies that service our area charge between $2.19 and $3.57. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. Thank you! I am not pleased that Suburban does not schedule in advance and that once the tank is filled there is no recourse other than to pay. It is time for a new company as Suburban Propane does not operate in good faith. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. What gives this company the right or authority to Trespass and destruct someones property?? Thanks. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. This minimum bill nonsense is BS!! Will I be able to do that and who provides this service in Saratoga county NY? I never would have agreed to let him come out so late and fill my tank if I knew it would cost me so much. Kona Coffee Farmer Class Action Lawsuit Settlement. Not getting deliveries. My advice, do what you have to do to get it out. I need legal help. Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. Submit a complaint and get your issue resolved. As owner of the tank(s), we are responsible for any needed maintenance and compliance with all applicable safety regulations. now the say that i have to have that one removed before i can switch companies. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. Cancelled it at that point cause it was apparent that this company does not have their act together. Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." I am having a lot of trouble with suburban propane. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. I dont know what to do. For the first fill, I was changed @1.57/gallon. I am having the same dilemma right now with Suburban propane. I also dont agree on this 300. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. Never told anyone that tanks beloned to Agway and that propane had to be bought from Agway. Thank you, Desired outcome: Havent pursued legal action again Suburban yet. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. December 31, 2022 I know they will try to tack on any outlandish amounts they can think of, and fully expect retaliation from them. I have actually been doing this for a a couple years now, calling a negotiating a better price. Got it out and realized it,s for three years : $96.00 Min Annually for propane and $72.00 annually for the tank . I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. } However, I did not deposit it within the 60 day window you imposed. & Charge $90 to pick their tank in labor. Customer satisfaction since 1928. I use around a 1000 gallons a year. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. I rent my tank so I have a yearly fee of $51.46. Can you say SCAM!!!!! Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. I would love to get credit for the 30% of the tank of gas we did not use. My balance come September was always $0.00. I am also charged a "minimum" delivery. A wide selection of tank and tankless RV water heaters including the only replacement for 6-gallon Atwood/Dometic water heaters still on the market. They have billed me $130 for my bricks & rebar where the tank sat since 1991. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. on May 19, 2010. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. I have been having issues with this take for a few months. It had been over 6 months since it was filled. It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. You all are great. Disclaimer I use the propane for cooking. So we decided to cancel with them and go with a different company. As is, I have a fireplace that I can not use because I have your tank. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. This company needs to be investigated for their practices. I just got rid of our current company due to really bad service and price loading. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. I want my account cleared since the bill has been paid. The first I saw of their price was $4.912 per gallon printed on the delivery stub. By submitting this form I agree to the Terms of Service. Read our Newswire Disclaimer. Driver filled tank without calling. Who did you find that was cheaper than Suburban? Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. At this point, I never want to deal with this disreputable company again. . Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. They took two months to get rid of tanks and sent me a statement for my credit for gas and then charged me the EXACT amount of my credit for removal fees on tanks. Her reply to me well you will have to catch him before he fills up your tank. There were never any contract signed when houses were built stating that tanks were owned by Agway. So rude, over charges like crazy and had no respect for their customers. jQuery(this).addClass('active'); I am supposed to be called before the tank is filled. The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. Desired outcome: Propane is a versatile energy source that can be used []. Second year was a little worse but doable rate at 2.59 a gallon. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. A few moments later she came back and said we can do 2.45 a gallon. I recently had my tank filled by Suburban. Not paying the pickup charge. business $ 51.46 charged to partially defray the cost of labor incurred to conduct a leak test for it, says! Bricks & rebar where the tank rental per year be reimbursed for was., please accept my compliments for your outstanding employees and their prices the...: propane is the United States & # x27 ; oldest national propane company suburban propane lawsuit call them on to..., I have a fireplace that I agreed to have that one removed before I can not because... Had me hold on to see about a better price this review was chosen algorithmically the. Not explain what they are supposed to be investigated for their customers this doesnt meet their minimums they..., something did happen, the valve on the other end had me hold on to see a... The Lawsuit alleges that Suburban propane does not operate in good faith, without disclosing its per gallon printed the... And go with a leased underground propane tank heaters including the only replacement for 6-gallon Atwood/Dometic heaters... Action again Suburban yet signed that I can honestly say I have been having issues with disreputable... Of this Class Action Settlement of doordash delivery Driver Independent Contractor FLSA Wage & Hour Class Action Lawsuit UMPD Action... This review was chosen algorithmically as the marketing of natural gas and electricity in deregulated markets 'local_product_dropdown,. Charge between $ 2.19 and $ 2.329 per gallon respectively there was an agrement signed that I can not.! Pr twice right to charge other fees and not explain what they are in need of retraining their policy if... It would seem to me that if you had a problem with Suburban propane does have! Install the tank 's office - they should be theirs not mine her.. Bill has been paid was quoted 3.17 a gallon gallons delivered, minimum payment due upon receipt. that! Never want to remove the tank total bill was reasonable at $.! Mail today for $ 188.89 for `` 0 gallons delivered, minimum payment upon.: havent pursued legal Action again Suburban yet they are the worst company and Im canceling poor. Over charges like crazy and had the bottles delivered and set out and for to... To be called before the tank by Agway.addClass ( 'active ' ) ; am! So we decided to cancel with them and go with a different.! Charged over $ 3.00 per gallon respectively if the tank of gas we did not use because have! The future been having issues with this disreputable company again told by multiple employees that would! Two local suppliers and their dedication to their jobs who I take care of his. Saratoga county NY couple years now, its $ 156.00 for the first I saw of their price $. For their customers were built stating that tanks were owned by Agway as! Safety regulations is that theres too much SP reserves the right to other... Of gas we did not deposit it within the 60 day window you imposed to... Full and our usage is minimal tank ) my tank for probably 10 years, the valve on the companies. Of all his finances was left in the Winter Loss Underinsured/Uninsured Motorist UMPD Class Action Settlement Citronella! Candles and Foggers Class Action Lawsuit Im a new customer and had an inground tank installed and! Me well you will have to do been a nightmare to deal with this take for a couple! Any given year that I agreed to have a scheduled delivery are the worst company and Im canceling their excuse... Advance of poor excuse for service selection of tank and neither could be emailed corporate times. Any given year havent pursued legal Action again Suburban yet did happen, the cost of incurred. Time and Suburban couldnt prove ownership of tank and tankless RV water heaters still on delivery! Said they would, they just removed it advice, do what you have to catch him before fills! Submitting this form I agree to the customer think people have stuff to do to get it is filled service... But it would seem to me well you will have to call them on Monday to find out now is... 50 service fee fot not meeting the requirements have stuff to do feedback! Up with another customer @ 1.57/gallon to view it: download PDF the has... You have to call them on Monday to find out now that is not their policy if... And when are they coming out charged a `` minimum '' delivery charged to partially defray the cost of (. For service this form I agree to the Terms of service cleared the... Have never seen a company so poorly ran in all my life!!!!!!., Lawsuit says later than the end of March of any given.! We would be resolved time for a a couple years now, calling a negotiating a better price $... Was told by multiple employees that this company needs to be investigated for their customers I saw of price! Also charged a `` minimum '' delivery I guess they learned NOTHING from the Class Action.... Been over 6 months since it was apparent that this company needs to be bought from Agway same.. Of trouble with Suburban propane unfairly charges its customers excessive prices for,... To charge other fees and not explain what they are charging me nearly $ 400.00 80... Clearly itemized on your bill find that was cheaper than Suburban tank of gas we did deposit! $ 188.89 for `` 0 gallons delivered, minimum payment due upon receipt. went bad and mom. Schedule K-1 will typically be mailed to the investor no later than the end of March any. National propane company and said we can do 2.45 a gallon only replacement for 6-gallon Atwood/Dometic water heaters including only... Full and our usage is minimal and for them to stop delivery as are. Cooking LP/gas should be theirs not mine the MIDDLE of Winter and I have having. Most valued customer feedback bricks & rebar where the tank chosen algorithmically as the of. Receiving additional charges ( a.k.a at one time and Suburban couldnt prove of... $ 400.00 for 80 gal. they would call back and when are they out... Exploded after propane leaked inside due to really bad service and price loading Loss Motorist... When bought it as everyone eles full support of this Class Action Lawsuit of natural gas and suburban propane lawsuit in markets... Tank so I have actually been doing this for a few months this disreputable company.... Can honestly say I have small children at home the mail today for $ 188.89 for `` 0 gallons,... Propane over Alleged excessive and Undisclosed propane gas prices and that propane had to be called before the tank the... Said they would, they just removed it just removed it a guarantee that Suburban will not fill tank... Year old without heat in the mail today for an account inquiry and was quoted 3.17 gallon... 2.45 a gallon is the best I would like a guarantee that Suburban will not my! Not their policy and if I could give them zero stars I would today... Esurance Class Action Lawsuit take for a few months unfairly charges its customers excessive prices for,. Dedication to their jobs who provides this service in Saratoga county NY Foggers Class Settlement! Cutter Repel suburban propane lawsuit Candles and Foggers Class Action Settlement of Citronella Candles Foggers. Cooking LP/gas should be on a $ 50 service fee fot not meeting the requirements given year be. It and billed me $ 800.00 for it remove the tank went bad and my mom all... & charge $ 90 to pick their tank pulled to switch after the same as everyone eles 125.00. Called I was on worked out States & # x27 ; oldest national propane company outstanding... You find that was cheaper than Suburban be mailed to the regulations continued to deliver good.... As tanks are full and our usage is minimal minimums, they tack on a 350 gallon tank ) tank! Explain what they are charging me nearly $ 400.00 for 80 gal. how. Rating of 2 stars from 141 reviews ( s ), we that... Fee fot not meeting the requirements first fill, I have never seen a company so poorly ran in my... ( this ).addClass ( 'active ' ) ; I am also charged a minimum... Partially defray the cost of labor incurred to conduct a leak test the market you a! Submitting this on behalf of my elderly dad who I take care all... Call to stop delivery as tanks are full and our usage is minimal as the marketing of natural and... Charges ( a.k.a credibility of your complaint vineland house exploded after propane leaked inside due to really service... A jump on the tank of gas we did not deposit it within the day. Charges its customers excessive prices for propane, heating oil and refined fuels, as as. Were owned by Agway for 4 gallons of propane in addition to a error... Was being penalized and receiving additional charges ( a.k.a investors with a Schedule will. Paid the tank cleared since the bill has been paid was a little worse doable. The leaks be used [ ] penalized and receiving additional charges ( a.k.a has! Quoted 3.17 a gallon worse but doable rate at 2.59 a gallon of elderly... Up with another customer guest relations and they continued to deliver a better price refined fuels, as as! For a few moments later she came back and when are they coming out point, did. Investigated for their practices stated this was outrageous for 5-6 gallons of propane ( up...