The purchased Plan status will be displayed on your ticket receipt. I will certainly be careful never to deal with ChatDeal again. They are very clear and fast. Very helpful chat with Cheryl, personable and very clear. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. DO NOT USE CHATDEAL. Bundles and Additional Services 3 . i want send court notice. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. A technical error has occured. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Service 98 Value 96 Shipping 51 Returns 73 Please email us at investigation@chatdeal.com Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I've written 3 times to her, with no response. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. He was understanding and very communicative. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Now, a week ago I reached out to them regarding the change. Here are 8 tips for writing great reviews. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Will see if I get a refund. The last person i spoke with was very helpful. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Kind regards, By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. Kind Regards,Chatdeal Team. It's the same thing they told me three days ago. I'll definitely use Chatdeal again! I had to contact them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. This was six days ago and I still don't have my tickets. Use the flag --output to specify a different path or file name for the output. Don't ever book with Chatdeal. Verification can help ensure real people write reviews about real companies. I turned down the offer because the cancellation argument was not convincing enough. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Dear Florin,Thank you for such a wonderful review! We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Visas Read More Documents for travel Read More . !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Hands down the worst travel experience period. As soon as any updates are received, our representative will get back to you. Re: Help with terrible customer service with Kayak's Chatdeal. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The person "Jamie" suddenly went MIA. Who has some sus customer service people with terrible phone receptions. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. Chatdeal Help Center Bundles and Additional Services Support Bundles. Avoid this and avoid Kayak for even using them as a partner! Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Bundles and Additional Services 3 . The Plan is limited to unforeseen events that might affect your air travel. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. We are so glad you like his work! Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Terrible customer service and refusal to give refund. Looking forward to speaking with you soon. I have not received any more emails from ChatDeal. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. If you have unanswered questions please get in touch with us. And they left at O'Dark 30. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. If you have unanswered questions please get in touch with us. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Best regards, They do not know how to do this. after severals answers no response !!! Wow again, shouldn't they have known this when they allowed me to proceed with refund request? RDU United States. Chatdeal Team. Please email us at investigation@chatdeal.com I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. It feels predatory. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Suggested companies are based on peoples browsing tendencies. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Yes No. Which was well within my rights. Documents 2 . Dear Kaushik, Hello. after severals answers no response !!! We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Chatdeal Service Team. They weren't. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Within several minutes of booking I got an email that said they found me better flights. Kind Regards,Chatdeal Service Team. Faithfully Yours,Chatdeal Team. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. We will be looking forward to your email!Best regards,ChatDeal Team. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! They are a worthless part of the travel industry, Dear Valued Customer, Dear Valued Customer,Well make sure to pass along these kind words to Celia. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. 28 Feb 2023 Tuesday. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Now, I've seen a schedule change on the airlines site for over a week. Dear Albert,Amazing feedback! Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Chatdeal Team. We use dedicated people and clever technology to safeguard our platform. ChatDeal Service Team. Providing you a personal approach, strict solutions, and helpful recommendations. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Dear Anthony,Amazing feedback! We are sorry to hear about the unpleasant experience with your flights. We apologize for the difficulties encountered with your reservation. Dear Indriana,We were thrilled to read your 5-star review of our service. I got Support Bundle Plus for a round trip ticket to Europe. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). It sucks! Which I hav yet to be informed of from ChatDeal. Never again! 7.9. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. From my experience, I would rate them 0 were there such an option. We are glad you felt such a positive experience with our representative Sasha. I am happy that I made my decision and will look forward to book again with you in the future! Tip for consumers:Use expedia or anyother reputable company. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Back to Help & Customer Service Special Services. I found out that one leg (the last one of the return) flight was cancelled. You can analyze the logs locally on your machine or send the bundle to VMware Support. Would you please provide us with more details, such as booking ID or ticket confirmation? It will worth your money and time! Four months later, I am still struggling to change my departure date. A support bundle needs to know what to collect and optionally, what to analyze. Chatdeal is a rip-off. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. International Association of Better Business Bureaus. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Please email us at investigation@chatdeal.com There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Passenger details 6 . I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. She was prompt in her responses and seemed to care about my dilemma. You will just waste your money. Please email us at investigation@chatdeal.com I've still got the chat box open but she is not writing me back. Currently our team is working with the airline in order to provide you with the desired travel option. Thank you. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. don't expect same service as kayak. Two thumbs up. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They will say they will call you back but they will not. You have to call the airline to make sure it's confirmed. Kind regards, They weren't. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. And they left at O'Dark 30. Visit Website. Would you please provide us with more details, such as booking ID or ticket confirmation? As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. we'll be in touch soon. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. Yeah, I got what I wanted, thank you Adam. Chatdeal.com. We are sorry to hear that you have experienced such difficulties with your reservation. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Kind regards, please help. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. We also ensure all reviews are published without moderation. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Please read the actual reviews of this company. They brought me options, and patiently tried other options too. Looking forward to speaking with you soon. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. Special Services . Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. This agency will scam you, and Kayak allows them to operate on their website. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. bash/cmd iotedge support-bundle --help Tip for consumers:its not kayak. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Dear Maya, CHATDEAL IS BAD DEAL !!! Please email us at investigation@chatdeal.com CHATDEAL IS BAD DEAL !!! They are the worst. Looking forward to speaking with you soon. ChatDeal Service Team. I then asked to be rebooked on another flight which they said they would do. Attempted to email original agent, that bounced. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. KAYAK Help Center Documents. It's probably one person hired by Kayak to scam travellers. DO NOT USE CHATDEAL. (888) 839-0189. Faithfully Yours,Chatdeal Team. Anyone can write a Trustpilot review. Bundles and Additional Services 3 . I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Dear Terry, The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Anyone can write a Trustpilot review. Exceptional Customer Support! Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . It is a very time consuming process when you are already stressed out with flight changes. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. ChatDeal Service Team, I wouldn't even give this website 1 star. Kind regards, Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. However, the customer service agent was helpful and did find an acceptable replacement itinerary. DO NOT USE KAYAK OR CHATDEAL. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . The Plan offers a lot of benefits allowing you to cover unexpected damages. Thanks Jenny! 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