I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Both of these sellers have excellent ratings : /. They said I didn't respond, but I did, with narrative and photos . Still not a bad return. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. Mercari's shipping process is straightforward and reliable. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. You should have received a refund for them misrepresenting it. The seller was going to ship on Dec. 28th, Performance & security by Cloudflare. At least one of them has been relisted at a higher price. Your information was really helpful. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Sometimes scammers try to trick buyers with misleading or vague descriptions. When I got them I immediately noticed they were not mens boots but womens boots. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. I don't wanna change it now. She must be either in management or possibly even just an employee. Their policy lies. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! This is the WORST customer service I have ever seen. As I said already in the post, everyone that is buying and selling stuff has to be careful. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . They did not want to hear that the buyer was scamming me. I recently sold one worth $50 and went and shipped the item. Their shipping is HORRIBLE. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . I would think it would be on the buyer to know beforehand exactly what type of lens they need. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Help Center is TRASH. So because I didnt meet their request for photos in time they denied my return request. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. . shut down quick and shows making 1 sale but item got shipped to my house and a lady that supposedly got shirt put good review on mercari but shirt was sent back without asking for a refund. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. They see what is being messaged between buyer and seller. New comments cannot be posted and votes cannot be cast. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. I have personal experience with buying something not as described. Incredibly Ridiculous! Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. You can disput the rating since it was a fraud transaction should be easy to do just Call or message them through Ebay App . This website is using a security service to protect itself from online attacks. You can email the site owner to let them know you were blocked. Hi Jennifer MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Avoid sellers whose listings lack enough details about their items. Customer Service did nothing but give me a run around for weeks and weeks. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. Desired outcome: This means the seller did their part. Means if item is fake enough to convince u for 3 days you just lost ur money. Buyers get . This is the last response from Mercari: In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. I sold on Mercari 24 years ago. One transaction was perfect. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. Read about their experiences and share your own! Theft at the delivery site is often the reason you did not get it. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. You can email the site owner to let them know you were blocked. This will surely increase the credibility of your complaint. Paid with They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I purchased 2 working computers, got one, it was dead. Privacy Policy. Should it ne bad Enoch to warrant a refund. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. I wrote to Mercari about the shipping thing. Report. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Mercari is total crap. Meaning, I said they . Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. The way Mercari operates is deceitful and evasive. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. Cookie Notice Just curious. This one time I want to return this item. Thank you Kitty for sharing your experience! Something is not right here! They have wasting my time, tape, and energy etc. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. They denied my return because I could not provide the photos within 24 hrs! Seller listed a "brand new" camera. ), Mercari will refund him or her. My email is tulip963 Author: Patricia. Thank you! Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). There is no reason for a seller to sell with them. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. Sellers have no protections. That goes both way. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. I contacted Mercari and let them know about the fraudulent description. Now I realize Ive fallen for a blow. I have unsubscribed three times( documented). Read full review of Mercari and 1 comment. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. They have ZERO support. Why would they do that? When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Author has 81 answers. I will look elsewhere for the items I am in need of. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. Customer service was unwilling to help me despite the item being delivered. Be wary. This will be my first-time. She must be either in management or possibly even just an employee. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. The second computer still hasnt arrived. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. yep, they had potential, but its just a scam site. I then saw they relisted the same item with a 20% discount. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. I am very impressed with the platform and those the sellers so far. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Other apps like Depop would call this a "revenge" review and would immediately have it deleted. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Too many times. They are not expert and anything that they do. Recently I found a few things on Mercari and placed orders. I think Mercari is a poorly run business itself. Total. Thoughts. I literally still bought the . I didnt see anywhere how I get paid when an item sells. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. Search reviews. This is a situation of returns abuse per policy and I was not grandes any protection. Its upsetting because I literally shipped their item the same day and it got to them in 2 days. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. Thank you! Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. Been there, its why I wont list anything expensive anymore. S says: October 1, 2021 at 10:01 am. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! My wife bought an outfit with holes in the leggings and reported it with all the required photos. 03.3k views Report. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. Your IP: Short story is Mercaris customer support, especially for a buyer, has got worse over time. My package shows only the first shipped entry without any updates. Then, if no return confirmation, releasing the funds to the seller. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. yes, you can sell again. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . I received synthetic hair today not worth more than $10. So yes they do take the money before you rate the seller. of highest caliber, I thought you might want know, and move to correct these minor blemishes. Informative article, as always! You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Im moving to Amazon & Shopify. Truly unexpected and it seems to have ramped up since December 2021. I Appreciate your time and effort put into this article. Because it was the weekend, I was not able to take the photos. Mercari sucks IMHO! I asked ChatGPT to write a letter to Sundar (not my opinion! I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. . Too many . I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. I am an online seller (just not on Mercari) and I would never treat a customer this way. Easy as that. Mercari is NOT SAFE. It would not power up. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. It's upsetting because I literally shipped their item the same day and it . | Read 17,181-17,200 Reviews out of 18,082 It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. 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