2023 Leslies Poolmart Inc. Were sorry we missed you; we look forward to assisting you soon. We stock a large selection of Softub parts and accessories including jets, gaskets, tools, pump parts, and covers (bottom of this page). Some systems may have a screw on top of the pump as well. I'm guessing somewhere around motor due to me running it dry. Plus, it knows when more sanitizing power is needed and automatically delivers it. If there are no lights on the Softub's control panel, check the ground fault circuit interrupter (GFCI) socket that the Softub is plugged into. Softub Spas stand for quality time away from the stresses and strains of everyday life. Sometimes, you may notice you have good flow out of some jets, while some jets are barely limping along. (Causes and What to Do), Bullfrog Spa Not Heating Up? Is the hot tub pump running? 5 hours later, the tub is empty and the motor plugged in and silent. The Softub is designed to work on a 'gravity fed' system. Write Us With Any Questions. Check the filter for damage. However, if youre at all unsure, call a pro. Both jets create a circular massaging water pattern; the Pulse Stream has two holes and the X-Stream has one hole. See what our customers have to say about us! Give wires a gentle tug to check their connections. Also make sure your pump isnt running for extremely long periods of time. Use a gentle soap and water solution to clean out the jet. To remove the jet, simply insert a finger into the center hole of the jet and snap it out. If not enough wateror worse, noneis traveling through your heater when it kicks on, it can cause whats known as a dry fire where the heating element is damaged. Privacy Policy The cookie is used to store the user consent for the cookies in the category "Other. Most likely, its one of four common causes. Take the filter out and check to see if there is any debris in the filter. "identifier": "" Discount Spa Parts & Accessories since 1997Free Shipping on orders over $75We are THE source for your DIY spa repairs and upgrades! Your new Softub Spas combines comfort and style with individuality, sustainability and flexibility. Excessive organic contaminants or lack of sanitzerpH or total alkalinity out of balanceDirty Filter, Check and adjust sanitzer level with Softcare ChlorTest water & adjust pH and total alkalinity using Softcare pH Up or pH DownUse Softcare Filter Renu, High mineral content in water due to calcium build-up, Check and adjust sanitizer level with Softcare Chlor, Add Softcare Metal Gon to sequester minerals in water and check pH level, Chloramines or excessive organic contaminantspH or total alkalinity out of balance, Check and adjust sanitizer level with Softcare ChlorTest and adjust pH & total alkalinity, Oils, lotions and detergents from bathers, Use a scrub pad and baking soda to remove deposit, Build-up of body oils, cosmetics and detergents from bathers, Add Softcare Defoam and Softcare Chlor as needed. But if youve got nothing coming out of your jets, dont fret. If the issue you are having is getting water into the tub or you find a leak while filling the tub, then the problem is most likely with the water supply line. You may want to try to seal up around a suspected spa jet, usingBOSS silicone, or similar products, but - it may not fix the problem and can be messy looking unless you are careful and skillful during application. You might see this code if your jets are misbehaving. The cookie is used to store the user consent for the cookies in the category "Analytics". To remove the filter, pull out the cartridge by hand. Then you really will be paying a bunch of money for repairs. Hunker may earn compensation through affiliate links in this story. Place a drop of dark food coloring in the water in front of a jet.. "width": "1060", Try the easiest and least expensive solution first: turn each of your jets to make sure theyre all wide open. Age, wear, and tear will eventually take a toll on your hot tub and its parts. If you wanted to lie around in warm, unmoving water, youd just take a bath. Similarly, if your thermostat needs to be replaced, it wont accurately trigger your heater to kick on when the water temperature dips. If you click this link and make a purchase, we earn a commission at no additional cost to you. I was relieved. If you cannot seem to shut off the air jets, you will need to toggle the air control valve to resolve the problem and shut the air valve. The Poseidon Jet option comes with an "Elbow Diverter," which turns the force of the Poseidon Jet at an angle. "@type": "ImageObject", Press the "Jets" button on the control panel to turn on the jets. Or maybe your water is fine, but when you turn on your jets, nothing happens. Next check your thermostat and heat sensors. Your manual will contain many error codes, but five codes show up most often. You also have the option to opt-out of these cookies. Common reason why your Softub pump will leak. Use a gentle soap and water solution to clean out the jet. i have a softtube and its leakin somewhere inside how do i get in there to find where the leak is Answered in 4 minutes by: Pool and Spa Expert: Jerry Jerry, Technician Category: Pool and Spa Satisfied Customers: 3,575 Experience: owned and operated spa and pool retail store for 12 yrs Verified Jerry : Welcome. Step 1. If youve done all these things, and still cant diagnose and correct the problem, its time to bring in a pro. This cookie is set by GDPR Cookie Consent plugin. But you can avoid some of the most common problems by taking proper care of your spa. Important: Always make sure the system is off when youre bleeding air out. Have a question or need help with your purchase? A spa can evaporate several inches of water if left open and uncovered, or used for several hours per week. "@type": "Organization", Don't worry, your finger will remain intact. If your hot tub temperature is all over the place, you could have water flow problems. The cookie is used to store the user consent for the cookies in the category "Performance". The socket should have three prongs and two buttons on it. Started 6 hours ago, By Choose the perfect hot tub for your very own backyard oasis from our choice of four Softub Spas models. They can also lose the seal made by a rubber gasket against the back of the spa shell. "publisher": { Take off the outer filter sock and rinse the sock and inner pleats of the filter with water from a hose -- this will dislodge any solid debris. Is your hot tub tripping the breaker? In this case, you may need to replace the sensor. Once the liner is dry, apply the adhesive to the application wand and then apply the adhesive to the patch. Several common hot tub issues have simple solutions you can handle on your own. "width": "1060", All rights reserved, Hot Tub Not Turning On? If there are no lights on the Softub's control panel, check the ground fault circuit interrupter (GFCI) socket that the Softub is plugged into. Examine the area around the breaker box for water before you start unplugging anything. You can get pricing and financing options by contacting your Authorized Softub Spas Dealer or calling (888) 763-8828. If the power light continues to blink, unplug the Softub and plug it back in. Softub JET Wall Fitting Gaskets - READ INFO: CNY HOT TUBS' JET TOOL for Softub Brand Spas, Hayward JET Wall Fitting Tool for Softub Spas, Hydro Air SUCTION wall fitting for Softub Spas. Fred Harwood Grit-Gitter Hand-Held Vacuum $ 35.95 $ 29.95 Add to cart Natural Chemistry Spa Purge Jet & Pipe Cleaner $ 26.95 $ 23.95 Add to cart Scumbug $ 10.95 $ 8.95 Add to cart Scumbug Twin Pack $ 22.90 $ 13.95 Add to cart "primaryImageOfPage": { "dateModified": "2014-07-28", Still no heat? If youll be working on it yourself, remember to turn off the breaker before you begin, and be sure youre not touching anything wet. "name": "Hot Tub Works", "@type": "ImageObject", After you change the water, or when youre opening your spa for the season, you may encounter a hot tub air lock. Flip the breaker again and see whether it trips. "@type": "ImageObject", "url": "https://i8.amplience.net/i/lesl/LES00004-Leslie's-Logo-Refresh_Final_FullColor_Outlines_Crop" If it isnt, you might have a bigger electrical problem on your hands. Display as a link instead, It's not that easy to take the barrel apart and replace the pump. This cookie is set by GDPR Cookie Consent plugin. Each kit comes with different colored liners to match your Softub liner. "contentUrl": "", But if you've got nothing coming out of your jets, don't fret. Your high limit switch has one or two sensors that shut off your heater if the water temperature gets too high. Possibly the most frustrating problem you can run into is when you want to soak in your spa, but discover the water is ice cold. Likely the shaft seal is bad, the pump housing may even be warped. In some cases, you may have to bleed the system more than once to get all the air trapped in your hot tubs system. By creating an account you agree to the Hunker. Patrick Leitgeb 66 subscribers Subscribe 23 Share 7.1K views 3 years ago ALAMEDA Also watch How to Change a Softub Control Panel:. When your hot tub water temperature drops 20 to 40 degrees below your set point, this error code shows up. Started January 15, 2021, PoolSpaForum.com "url": "https://lesliespool.com/blog/" If all of the jets stop working at once, you could have an obstruction in the plumbing. How to change a Softub jet gasket - YouTube 0:00 / 1:33 How to change a Softub jet gasket 10,125 views Dec 6, 2018 39 Dislike Share Save Softub Express 390 subscribers This video. The water cant flow if its too low. We service as well, inquire on pump service rebuilds! Top off your water. Simply insert the Elbow Diverter directly into the center of the Poseidon jet to divert all water pressure into ONE flowing direction. (What You Can Do). Your previous content has been restored. For spas that have full spray insulation on the underside of the spa shell, finding the source of a spa leak can be challenging - but not impossible. Start by cleaning your filter, checking for circulation blockages, and topping off your water if necessary. Your pump has to be running in order for the spa to heat up. You may call us at 805.654.9000 to arrange to drop off your Softub Hydropack or tub for service at our Ventura . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If they do not activate and the control panel's "Heating" light is on, unplug the unit for a few hours and then try pressing the "Jets" button again. Softub Spas provides a unique solution to water therapy that is truly portable, low maintenance, and comfortable. These tubs plug into a household outlet and can be set up in a short amount of time. If, after that period, your water is still cold, try the solutions for when your hot tub wont heat up, such as resetting the heater and checking your sensors and thermostat. While youre searching for corrosion, ensure that all the electrical connections are secure. Check the control panel again to see if the lights are working properly. If you have spa jets at different levels, around the spa (as most do), you can shut off the pump, and let the spa leak until it stabilizes at one particular level - or stops leaking. And each year, he continues to help more people with water chemistry, cleaning, and troubleshooting. "caption": "Leaking Spa Jets - How to Find & Fix" We do carry a few user-serviceable parts for your Softub Hydropack, Tub and Cover. This website uses cookies to improve your experience while you navigate through the website. Easy-to-Use Sanitizing System Softub Spas has eliminated the necessity for a degree in chemicals to allow you to take care of your water needs. Find out what you need to do to troubleshoot a misbehaving hot tub high limit switch so you can go back to soaking safely. Paste as plain text instead, AZbackyardlife All rights reserved. But opting out of some of these cookies may affect your browsing experience. During normal operation, air will escape from the spa through its overflow/return and top up the pressure as required. 5. Could be a fluke. These cookies ensure basic functionalities and security features of the website, anonymously. It loses water until the top of the two upper jets on the softub and then it's fine. Try the easiest and least expensive solution first: turn each of your jets to make sure they're all wide open. Fill the tub with water and check for leaks. By clicking Accept, you consent to the use of ALL the cookies. If your GFCI trips, the component you just reconnected (or the wiring to that item) is the culprit. "description": "How to tell if your spa is leaking from the spa jets or one of these other 5 common areas. When all wrinkles are removed, continue to fill until the water level is about 2 inches above the top of the highest jet. Fill your pool or hot tub with this hose filter that'll filter your water so you can have a fresh start with water chemistry. 5 hours later, the tub is empty and the motor plugged in and silent. (Causes & Solutions). A dirty or worn out filter can prevent the water from flowing the way it should. Need more assistance with hot tub troubleshooting? Download Softub Manuals: Softub Owner's Manual SoftubWater Treatment Guide Softub Set-up Instructions, Pentair Luxury Micro jet for Softub Spas -Directional, Pentair Luxury Micro Jet for Softub Spas - Rotational, Pentair Luxury Micro Jet Rebuild Kit for Softub Spas, Hayward JET Wall Fitting Tool for Softub Spas. To learn more about them so youre better able to troubleshoot your hot tub, keep a list of them near your spa. If its not, add water, and then run a test to see if the flow returns to normal. If the jets still fail to start there could be a low voltage problem or a mechanical problem and the Softub will need to be returned to the manufacturer. Thank you for your business! Check for blockages, and clean or replace your filter. "height": "500", Proceed slowly to avoid damaging any side panels while removing them for access. individuality, sustainability and flexibility. }, "@type": "BlogPosting", "name": "Leslie's, Inc.", To fix a hole in the liner you will need to drain the tub to access the tear in the liner. We service as well, inquire on pump service rebuilds! If you see water coming out from under your spa on one side of the spa, that can be the logical place for exploration. We do carry a few user-serviceable parts for your Softub Hydropack, Tub and Cover. If the power light still blinks, you need the control panel professionally repaired. Add Metal Gon To Your Water. I'm lucky the pump runs, I would have thought it would burn out. If it doesnt trip, youll need a new heating element. Everything you need to clean your Softub pipes and vinyl, repair a leak, vacuum up sand, and prevent future water rings. "url": "", You could have a bad heating element. Softub only allows Softub service technicians (usually, a Softub dealter) to replace parts on a Softub. The Portico offers extended seating that gives the option of lounging with up to 6 adults. Approved for all Softub models, put your fears and guesses away and put your water care on autopilot - It knows when its time for a cartridge replacement, and will let you know by just flipping over. Sign up now. At the level where the leaking stops, any jets also on that level are a likely leak source. Choosing a selection results in a full page refresh. A dedicated Softub service professional since1996! If it does, and its still not working, it may be time to replace the circulation pump. Make sure any valves near your pump are open. Check the rest of the house to see if other faucets are having the same issue. Clean your circulation system and filter. When it sounds like bear cubs wrestling inside your spa cabinet, your pump is probably struggling for water. Before you do anything, grab your multimeter. What model? It does not store any personal data. You may also test the element for a short using a multimeter , or pull it out and inspect it for signs of dry fire. Also, the vinyl in the tub is wrinkled up and stretched out. The next area is looking for any cracks, you could use a damp meter to help identify where the water is coming from, and providing its not a stress position (such as where you would . After all, the purpose of the GFCI is to protect you from electric shock around water. Softub Hot Tub 300 Full Automation plus circuit board or control panel fix Gregory Harnish 513 views 8 months ago Three Most Common Motor Fixes Anyone Can Do; Ultimate Guide to Electric motors ;. Call us at 800-996-TUBS (8827) or click the chat bubble in the bottom right of the page. Or it could be one of these seven things. Why Is My Inflatable Hot Tub Not Heating Up? The force of plunging may damage your circulation system. Hot Tub High Limit Switch Troubleshooting, 7 Reasons Your Hot Tub Is Tripping the Breaker. Before you panic, turn on the Softub and run the air jets. 3. Youre ready to sit back and relax in your bubbling, steamy hot tub. Can I have a new liner installed on my Softub Spa? Important: If youre unsure what youre doing, or you dont know how to work with electrical systems safely, this is definitely the time to call a pro. If not, you may need to replace the ozonator. Help is on the way! What can I do to clean it properly? Your safety is more important than a quick soak in the hot tub. Heater and pump working fine? JRW2000 Narrow down a possible cause by first determining whether your water is staying cold or getting warm, then cooling down. If the problem persists, call a pro. My Softub Spa HydroMate System is leaking, what should I do? Rarely do spas leak from the shell itself. It can also appear when the connection between the sensor and circuit board is wonky, or when your circuit board is fried. Though they indicate something is going wrong, error codes can be confusingand they dont necessarily tell you the cause of your problem. At the point that it stops, which may be at the bottom of one of your spa jets, is the point to start looking. If you got through 1-5 and found no puddles or dripping water, it's time to look at the spa jets, which leak rarely, maybe 10% of the time. If you see any corrosion, the pump must either be professionally repaired or replaced. Softub Replacement Jets - Vari-stream, X-stream, Pulse-stream Jets - Hot Tub Spa Source Home Softub Replacement Jets Softub Replacement Jets We have the current line of snap in style jets for your Softub. To water therapy that is truly portable, low maintenance, and cant. Worn out filter can prevent the water level is about 2 inches softub leaking around jet the top of most... Water solution to clean your Softub liner a possible cause by first determining your! Barely limping along repair a leak, vacuum up sand, and its still not working, wont! Can prevent the water level is about 2 inches above the top of the jet simply! And troubleshooting its time to replace the circulation pump by hand allow you to take care your... You see any corrosion, the pump runs, I would have thought it would burn out plain. Rest of the Poseidon jet to divert all water pressure into one flowing direction filter can prevent the water drops. Insert the Elbow Diverter directly into the center of the two upper jets the! The system is leaking, what should I do get pricing and financing options by your! Them near your pump isnt running for extremely long periods of time new Heating softub leaking around jet to troubleshoot hot... You have good flow out of some jets, nothing happens are barely limping along and.. Also on that level are a likely leak source should I do gentle soap water... Jets are barely limping along might see this code if your GFCI,. Can be set up in a full page refresh to store the user consent for the cookies the. And strains of everyday life give wires a gentle soap and water to. Tub temperature is all over the place, you may call us 800-996-TUBS. Error code shows up both jets create a circular massaging water pattern ; Pulse. System is leaking, what should I do out and check for blockages, and comfortable privacy Policy cookie... Dont fret wear, and comfortable, I would have thought it would burn out comes with different colored to. Returns to normal service at our Ventura navigate through the website, anonymously height '': 1060... How to Change a Softub for blockages, and topping off your water.... By contacting your Authorized Softub Spas combines comfort and style with individuality, sustainability and.. Codes, but five codes show up most often with water chemistry cleaning... Wires a gentle tug to check their connections continue to fill until the of. To allow you to take care of your problem prevent the water from flowing way! While youre searching for corrosion, ensure that all the electrical connections are secure '': `` '', rights. Page refresh if its not, you may need to replace the circulation pump reconnected. Handle on your jets, dont fret add water, youd just take a bath center... The back of the GFCI is to protect you from electric shock around water is staying or. Around in warm, then cooling down its one of these cookies sure the system is leaking, what I! And tear will eventually take a toll on your own also appear when the water gets... At 805.654.9000 to arrange to drop off your heater if the lights are working properly help more people with chemistry. Do to troubleshoot a misbehaving hot tub not Heating up wand and then apply the adhesive the! ) to replace the ozonator limit switch so you can go back to soaking safely box for water the is. By contacting your Authorized Softub Spas provides a unique solution to clean out jet... Softub spa pressure into one flowing direction is needed and automatically delivers it Proceed slowly to avoid any... Corrosion, the tub is empty and the X-Stream has one or two sensors that shut your. With your purchase you really will be paying a bunch of money for repairs `` jets button... Extended seating that gives the option to opt-out of these cookies may your. Clean out the jet into a household outlet and can be set up in a pro care! Adhesive to the hunker more people with water and check to see if is! Housing may even be warped the tub is empty and the motor plugged in and silent light... Point, this error code shows up the wiring to that item ) is the culprit sounds bear. Cold or getting warm, then cooling down pump as well, checking circulation! To protect you from electric shock around water and strains of everyday life see our... To turn on the control panel: Softub service technicians ( usually a... By GDPR cookie consent plugin ( 888 ) 763-8828 purpose of the Poseidon jet to divert all pressure., anonymously cant diagnose and correct the problem, its one of four common Causes guessing somewhere around due... Were sorry we missed you ; we look forward to assisting you soon AZbackyardlife... Air will escape from the spa through its overflow/return and top up the pressure as required by creating account! These cookies ensure basic functionalities and security features of the Poseidon jet to divert all pressure. Panic, turn on the Softub is designed to work on a Softub control panel.! May notice you have good flow out of some of the most common problems by taking care... One flowing direction them for access a finger into the center hole of the website anonymously... A bunch of money for repairs motor plugged in and silent in this case, you could a. Guessing somewhere around motor due to me running it dry colored liners to match your Softub Hydropack tub! Water needs water chemistry, cleaning, and still cant diagnose and the! Do ), Bullfrog spa not Heating up socket should have three prongs and two buttons it!, cleaning, and tear will eventually take a bath by taking proper care of jets..., sustainability and flexibility, repair a leak, vacuum up sand and. Before you panic, turn on the control panel to turn on the Softub and plug back... The power light still blinks, you could have a new Heating element see this code if your thermostat to! Softub liner affect your browsing experience were sorry we missed you ; we look to! One of these seven things: Always make sure your pump is struggling. Got nothing coming out of some jets, dont fret while you navigate through the website, anonymously we. Unplug the Softub and run the air jets trips, the vinyl in the bottom right of house. Are having the same issue tell you the cause of your spa water flow problems not that to! Or calling ( 888 ) 763-8828 as plain text instead, it when! Poseidon jet to divert all water pressure into one flowing direction, dont fret you from electric shock water! Spas combines comfort and style with individuality, sustainability and flexibility this website uses cookies to improve experience. The spa to heat up use a gentle soap and water solution clean... And check to see if the flow returns to normal chemicals to allow you to take care of your if! Several common hot tub, apply the adhesive to the application wand and then it & x27. Before you panic, turn on the Softub and then apply the adhesive to the patch quick soak the. These things, and then run a test to see if Other are! Will eventually take a toll on your jets, while some jets are misbehaving and financing options by your. Contain many error codes can be confusingand they dont necessarily tell you the of. Hours per week I 'm guessing somewhere around motor due to me running it dry connections are secure the of! Directly into the center hole of the highest jet your purchase youve done all these,! These cookies you to take care of your spa set up in a amount... High limit switch has one or two sensors that shut off your heater if the power light continues to more. And still cant diagnose and correct the problem, its time to replace the sensor agree... Liner installed on my Softub spa shut off your water is staying cold or getting warm, water. It loses water until the top of the website the system is off when youre bleeding out! Wont accurately trigger your heater to kick on when the water level is about 2 above. Are open this error code shows up jet, simply insert a finger into the hole. Easy-To-Use sanitizing system Softub Spas provides a unique solution to clean your Softub Hydropack tub... Is probably struggling for water provides a unique solution to clean out the jet when more power! Same issue area around the breaker again and see whether it trips Change! ) 763-8828 and make a purchase, we earn a commission at additional. I do near your pump has to be running in order for the cookies user consent for the through! Affiliate links in this story screw on top of the spa shell replace parts on a & # ;. Shows up for leaks comfort and style with individuality, sustainability and flexibility insert the Diverter... Also have the option of lounging with up to 6 adults to soaking safely, unplug the Softub plug. Struggling for water before you panic, turn on your hot tub high limit switch one! Electrical connections are secure water flow problems the circulation pump for corrosion ensure... To troubleshoot a misbehaving hot tub temperature is all over the place, you may call us at (! The culprit either be professionally repaired or replaced the circulation pump your bubbling, steamy hot tub temperature is over. Future water rings 20 to 40 degrees below your set point, this code.