When you get error XRE-10000, it means your account is missing the correct rate codes. Well start sending you the news you need delivered straight to you. Privacy Policy. Close any background programs that might be using bandwidth. I am using my own modem (Motorola) which is an Xfinity approved modem. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Privacy Policy. Start by getting an idea of just how slow your internet speeds are. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. Outage? For Live TV and On Demand: "Playback Issue :: 2111" with little . The problem could be happening because the channel is not available. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Software Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. It's so spotty and disconnects constantly especially the last couple months. They need to listen to the customer and try to answer and resolve the problem. xFi Pods are Wi-Fi extenders designed to combat dead spots. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. When your modem is successfully connected to the internet, turn your router back on. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Xinifty is a joke for customer service, they can see I have called before.. Should You Install the Latest Version of iOS 16? Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Restart your set-top box by holding down the power button for ten seconds. With slow internet, youre able to start videos, but count on them buffering every few minutes. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Warning: Copying or duplicating of any of the content is strictly prohibited. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. The easiest option is to reboot your device. Unplug your cable box. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. Xfinity service not working. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. You can also contact tech support for assistance. Stop any downloads on your PC or video game console. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. FAQ. Was my issues solved? I texted You need to take care of a few account.It sends the same text. If they arent fixed and youre connecting a new device, make sure the Wi-Fi password you are typing matches the password on your gateways sticker. Send a message to ComcastCares if you have a Twitter account. Editorials Call 1-855-399-1542 or your local Comcast office for a replacement. Another solution is to contact the customer service team for assistance. iOS "We are so sorry.." Sure you are.. Force-quit the app. If I could give them 0 stars I would. I had constant problems with my service. Stick a safety-pin in the Reset button on the back of the device. 11-05-2021 01:01 PM. Copyright 2022 Consumers Unified LLC. That didnt fix it. NBC Uninstall the Xfinity Stream App from your device. In some instances, services may be available in part of the state but not the entire state. iPad Maybe your kids are streaming something . My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Unplug your TV Box from the electrical outlet. They did and within 72 hours, it drops again. Why. The same issue is present on all 3 receivers. Yes. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. Greetings, @user_e1fcef! We recommend Xfinity internet as a good no-contract option for those with high-speed needs. DO NOT GET XFINITY! I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. Subsequent calls has led to no resolution the problem. One way of doing that is to swap the splinter to the X1 Box. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Your email address will not be published. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. And, when Comcast problems occur, you want them fixed immediately. First, make sure the gateway is broadcasting a Wi-Fi signal. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. Our content is intended to be used for general information purposes only. Xfinity offers the xFi Gateway, which is a router and modem in one. Editorials For more information, please see our The rep cant even speak english. We have no idea what has been going on here. Paying my bill? Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. Software #1. The error title is dvr. Can't wait to switch my service from Xfinity and Comcast. New comments cannot be posted and votes cannot be cast. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. NFL Network Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". I have had that same problem occur about once or twice a month for the last 6 months or so. Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. I find what I want to watch. If the DVR is not operating temporarily, there might be an Xfinity service outage. Xfinity error codes are usually as a result of system-wide glitches, hardware issues, streaming devices, and poor internet connections. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. They raise prices arbitrarily and do not let you know. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. Restart your device and try opening the channel again. I asked her if There was someone else I could talk to and she said no. The same issue is present on all 3 receivers. It's just time for me to leave. This happens regularly now, started about 2 weeks ago. Technology, Apple Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. In most cases, a simple system refresh or restart can help to solve it. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. The two Wireless LAN lights on the front of the router glow if it is. My internet connection is stable, I am hardwired and 5 feet from my gateway. It says it didnt get that, would I like to text for help or speak with a rep. Could you tell us more about your concern? Technology. Do you have a physical box you can try those recordings on? If you have questions about your services, we're here to answer them. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . Software There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. Call a customer representative from Comcast. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. Seems to affect some but not all recordings. Actually, use a wired connection, if available. We value your privacy. Read: 14 Common Netflix Problems & Fixes. Your email address will not be published. With your remote, choose Saved after pressing Menu. I live in Downtown, Minneapolis. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . Robot called back and asked if it turned back on, I said yes. Again, expect Comcast to ask for personal information to confirm who you are. Error RDK-03004 is a connection error. The last week my recorded TV shows have not run to completion. It could take days for them to send someone out to fix your issue. I have had that same problem occur about once or twice a month for the last 6 months or so. I have had that same problem occur about once or twice a month for the last 6 months or so. Please select another channel and try this one a little later.. Slideshows Reddit and its partners use cookies and similar technologies to provide you with a better experience. After this period, the fee may increase without warning. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. All versions worked/work fine on all our other devices (and the website on computers). Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. If your account is active, work with support through messages at Xfinity.com to solve your problem. Mobile Slideshows It drops my service every 24 hours. All Rights Reserved. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Use chat support to get help with your Comcast Xfinity problems. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. There worst are 1207 & 1215. Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. Sign up to receive our free weekly newsletter. Xfinity also offers smart home equipment, including security cameras. If you fix your problem, theres no wait time. Check that you have connected and plugged the power cords into a working power strip or outlet. Can you verify that this is truly the reason? Test your download speed from a computer on the same network as your Xfinity device. Please call 866-512-2218, and well get this taken care of for you.. 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