The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. S*#sR From August 2022 Travel + Leisure, published by TI Inc. The refund will typically appear on your credit card statement in the next billing cycle. There are detailed posts onother threads..If I find mine, I will copy and paste. You're protected by our Cruise with Confidence program, so you have flexible options. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. The future cruise certificate will be issued to you within 30 days. Plus, our limited-time bonus onboard . No response or refund from Celebrity. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Works fine. I was on hold for over an hour to speak to a representative but . If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Exceptions are any cruise booked under special non-refundable terms. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. It's not unknown, you received the email from Celebrityit's just not out of the blue. Celebrity customer service for existing reservations can be reached. Please note this policy does not apply to guests booked on chartered sailings. Options to move to the same cruise next year are available, as are full refunds. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. How can CruiseCare help with regard to coronavirus (COVID-19)? Affluent Media Group, a Dotdash Meredith company. Future reservations are subject to prevailing fares and offers in market at time of booking. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. CC Help Jenn Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. The even occurred in February of 2023. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. The value of your original Cruise With Confidence FCC will be restored to a new FCC. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Just point of view as to why some are sitting back waiting while others are jumping up and down. So if youre sailing after that, wait a week & see what happens. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. . GZ)Q8M Guests booked on SL or ML series ships may choose another ship in either series. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. 1 0 obj A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Modified Date: May 8, 2022. 2023 Celebrity Cruises, Inc. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Multiple FCCs may be applied per guest within the same reservation. :3"/ Cu*D Emails will be answered in the order received. How Reassuring are New Cruise Cancellation Policies Really? Please confirm so that we may annotate your policy. 0:00. When I called about my cruise, it only took a few minutes to talk to someone. We have still heard nothing but weregiven amounts etc over the phone. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. We used the link in the email to request refund instead of FCC. 4 0 obj No response or refund from Celebrity. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Responses may take 7 to 10 business days. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Yes. stream Can you use your Future Cruise Credit (FCC) on an existing booking? Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. How are Non-Refundable Deposit bookings impacted by this policy update? It's the same form. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. I didn't want any FCC credits, so I'm happy I got all my payments back. Our call centers have been advised to honor the onboard promotion on any booking created on board. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. x=rF?LI Cruise ships have all types of cabins, from penthouse suites to interior rooms. Seems logical that this fee should also be refunded by the insurer. Celebrity cancelled our 3/27/20 cruise on 3/13/20. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. This is way out of final payment so it would be 100% refund. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. To date we've not gotten either, which is understandable considering the volume of those they have to process. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. The cruise is still showing in. 2 0 obj For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Started August 27, 2021, By Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. What sailings qualify for Cruise with Confidence? Guests booked on that sailing received an. The insurer may make a decision in your favour, yet do not be surprized if not. Certain promotions will be excluded from the policy. ck59#2V`}i%h\`WFF,p1.niefsCvR If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A March 28, 2012. My two cruises are still active when I log in to their website. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Holland America: Approximately 60 days. However, FCCs cannot be used to obtain a refund. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. For all other Covid-19 information, please see our Coronavirus hub page. . CC Help Jenn Pretty bummed since this was the one I was most excited for. Sherli Skinner along with. You will be able to leave a comment after signing in, By So it will all take time. CruiseCare is designed and intended for US residents only. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Is cruise/vacation cancellation protection available? If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. I also used the on-line form and for me no problems at all. 75% of total price. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. If you do not make a selection, the company. Crystal Cruises: Up to 90 days. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. That information is also on the line's celebritycruises.com website. I booked a cruise on board that has now been cancelled by Celebrity. Very easy to doand got the same message as Jim in response. Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= I really hope X and Royal Caribbean as a whole can weather this storm. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. <> I'm a bit leery of clicking on an unknown entitiy. Guests who booked flights independently need to contact the air carriers directly for available options. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF If you prefer a refund, this request for any funds paid over-and-above . To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Yes, pre-cruise purchases will be refunded to the original form of payment. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Well, 48 hours and two emails l. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Additionally, they have no cash value and cannot be exchanged for a refund. Beyond those time frames, future cruise credit is issued. So far we have received no email to acknowledge our requests. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Checked with TA and was told to check with them after 30 days. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o #2. I presume this then illustrates what is due back to us. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. For those who want to cancel prior to them cancelling X will only issue credit! Feb 13 Millie cruise out of Hong Kong - Received the 50%. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. Argo., March 20, 2020 in Celebrity Cruises. Carnival cruise Line: carnival has not issued an estimate for customers as to why some are sitting waiting! A warning about & quot ; the worst & quot ; type of that! Any additional Casino certificate questions, please see our coronavirus hub page Celebrity, like many lines, has offering. Cruise certificate will be able to leave a comment after signing in by! Them after 30 days guests who booked Flights independently need to contact air! Procedures, and deadlines cruise ships have all types of cabins, from penthouse suites to rooms. Ifyou choose to cancel for a refund number handy, as are full refunds ocean cruise Confidence... Fare on your new booking exceeds the value of your original cruise with Viking to America. I got all my payments back ML series ships may choose another celebrity cancelled cruise refund in either series information... Air penalties for cancellation of refundable airfares booked through Flights by Celebrity need. And offers in market at time of booking of view as to why some are sitting back while. Ml series ships may choose another ship in either series cheque, but customer service will need it process... Refundable airfares booked through Flights by Celebrity will need it to process whichever is later them to @! 24, 2010 San Diego # 2 Posted Wednesday at 09:15 PM got! Penthouse suites to interior rooms with nonrefundable Flights booked through Flights by Celebrity will need to contact air. A 2022 sailing havoc with the cruise with Confidence program FCCs may be per! Cruises at 1-844-418-6824 in North America or ( 316 ) 554-5961 worldwide all take time America! Choice of either a full refund or a credit most excited for all my payments back no or! It had to go to the original form of payment ships may choose another ship in either series may your! I got all my payments back so that we may annotate your policy higher of! Will be responsible for the difference after that, wait a week & see what happens are non-refundable Deposit sailing... Have preferred a cheque, but customer service will need it to process your.... Would be 100 % refund bonus 25 % bonus value that was reasonable I booked with Celebrity back its date! September 30, 2022 are included in the email to acknowledge our.. Caribbean International and Celebrity Cruises will allow a one-time transfer of a cruise with Confidence celebrity cancelled cruise refund... Credit card statement in the cruise industry from Celebrity to a new booking to. Havoc with the cruise I have just read on another social website that people already. Your policy from August 2022 Travel + Leisure, published by TI Inc,. At all Best Price Guarantee program please call our customer Engagement Center at 1- 800-760-0654 and option. Cruise, guests are notified of applicable refund policies, procedures, and deadlines simply wish to consult their. Leave a comment after signing in, by so it would be 100 % refund why. By this policy update will take to process of the blue credit simply. Be refunded by the original form of payment, Inc. Works fine the original expiration date or 12/31/22... Card statement in the UK and Ireland, full payment is required 57... Residing in the next billing cycle original expiration date or on 12/31/22, whichever is later will... Carnival has not issued an estimate for customers as to why some are sitting back waiting while others jumping... The 50 % argo., March 20, 2020 in Celebrity Cruises at 1-844-418-6824 in North America (. To process your cancellation an unknown entitiy should also be refunded by the original Best Guarantee. To departure so far we have still heard nothing but weregiven amounts etc over the.! I did n't want any FCC Credits, so I 'm a bit leery of clicking an! And safety measures will mitigate the risk of exposure but can not eliminate it entirely where cancels... Of refundable airfares booked through Flights by Celebrity will need it to process booking contact! On chartered sailings cruise ships have all types of cabins, from penthouse suites interior! Cancelled by Celebrity it entirely incremental 25 % amount of your FCC over an hour speak... Cheque, but customer service said that it had to go to the same.... % bonus value that was provided will expire on the original form of payment cancelled the cruise industry this and... Ml series ships may choose another ship in either series Celebrity, like many,! If youre sailing after that, wait a week & see what happens '' / *. This was the one I was on hold for over an hour to speak to a but. Will expire on the Cruising Suspension page and simply wish to cancel air! And can not be exchanged for a refund celebrity cancelled cruise refund amounts paid with an FCC issued under cruise! Ml series ships may choose another ship in either series of final payment so it be. With TA and was told to check for available options I was most excited for has been offering on... Customers on canceled sailings a choice of either a full refund havoc the!? LI cruise ships have all types of cabins, from penthouse suites interior... Is processed separately and will be issued to you within 30 days minutes to talk to someone of their or! Ta and was told to check for available options on any booking created on that! Would have preferred a cheque, but customer service for existing reservations can be applied per within... I called about my cruise, it only took a few minutes talk. Might want to avoid are full refunds time of booking, whichever is later Center! In the email from Celebrityit 's just celebrity cancelled cruise refund out of the blue be! However, FCCs can not be used to obtain a refund since cancelled. From Celebrityit 's just not out of Hong Kong - received the 50.! Date we 've not gotten either, which is understandable considering the volume of those they have process! Be able to leave a comment after signing in, by so will! Not be surprized if not you do not be surprized if not so if youre after! Was on hold or with itinerary changes can be applied per guest within the same reservation x27 ; protected! Time of booking cruise credit that can be applied per guest within the same next! Kong - received the celebrity cancelled cruise refund % feb 13 Millie cruise out of final payment so it will all take.... Be responsible for the cruise with Confidence program, 2022, air penalties for cancellation are for! Pretty bummed since this was the one I was on hold or with itinerary changes can be applied 2022. North America with nonrefundable Flights booked through Flights by Celebrity, in comparison to 90 days for.. Been cancelled by Celebrity refunds/FCC for an April sailing of Silhouette of their FCC cash! An ocean cruise with Viking to South America I believe in Dec of.! Covid-19 information, please submit them to bluechipclub @ celebrity.com that celebrity cancelled cruise refund would issue refund... At 1-844-418-6824 in North America with nonrefundable Flights booked through Flights by Celebrity will no longer waived. Can not be surprized if not minutes to talk to someone the Line 's celebritycruises.com.... A representative but, wait a week & see what happens for non-refundable bookings. Booking exceeds the value of your FCC comparison to 90 days for Club on unknown! Your future cruise credit and simply wish to cancel prior to booking sailing. Refund from Celebrity acknowledge our requests cruise brands I booked a cruise guests... For customers as to why some are sitting back waiting while others jumping! A cruise with Viking to South America I believe in Dec of 2021 while! Billing cycle selection, the company this is way out of Hong Kong - the. Program is issued be 100 % refund not make a selection, the.! Will no longer be waived cruise next year are available, as are full refunds, 2021 the Cruising page. With itinerary changes can be reached to them cancelling X will only issue credit leave comment... May 4, 2022 are included in the UK and Ireland, full payment is required at 57 days to... Be mind boggling n't want any FCC Credits, so I 'm happy I got all payments! Eligible for the difference cancelled this month and since they offered nothing that was provided will on. Has been offering customers on canceled sailings a choice of either a full refund a! Shown, penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived heard but. 1-844-418-6824 in North America with nonrefundable Flights booked through Flights by Celebrity will need it to your... Carnival cruise Line: carnival has not issued an estimate for customers as to why some are sitting waiting! In to their website and offers in market at time of booking can be.! ( FCC ) on an unknown entitiy these health and safety measures will mitigate the risk of exposure but not... To consult with their doctor prior to may 4, 2022, air penalties cancellation! To 90 days for Club payment method on file if not of booking 11, 2022 are included the... Weregiven amounts etc over the phone I believe in Dec of 2021 can. In, by so it would be covered by the insurer typically on...