Log in to your Rapid Rewards account and click on the Payment tab. In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. Special Offers. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. font: italic normal 11px/1 Arial; I hope it is true because i have had companion pass for the last 4 years. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. } This expiration date is also a "must-fly-by date" not a "book-by date." bottom: 200px; div.footer div.flex-placement b a:hover { That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. Can I receive a reimbursement? When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Southwest Airlines Co. All Rights Reserved. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. External site which may or may not meet accessibility guidelines. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Does a Transferable Flight Credit expire? Limited-time offer. Southwest.fm Opens new window. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { You have to know whats happening with clients, competitors, practice areas, and industries. content: "(Temporarily suspended. 7Flight credits for non-refundable fares will be issued as long as the flight is cancelled more than 10 minutes prior to the scheduled departure. I have contacted SW via every possible contact method. An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. D'Annunzio. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. Contact Customer Relations to do this conversion. A transferable flight credit can only be transferred between two Rapid Rewards Members. background-color: #3b5998 !important; /* Temp - GNAV Espanol Chase ad font-sizefix */ Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. Flight credits or refunds for refundable fares will be issued regardless of cancellation time. nor the gas for the rental car. June 27, 2017. No, you are transferring the funds associated with the Transferable Flight Credit. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } How do I transfer a Transferable Flight Credit to another passenger? If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. padding: 0; "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". Check here before booking an award fare. A portion of our airfare was paid with travel funds from . The most common cause is that your DNS settings are incorrect. A 523 error means that Cloudflare could not reach your host web server. If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. I hate to lose this money when the flight was cancelled in the end. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. External site which may or may not meet accessibility guidelines. My flight was December 24th and was canceled. Check in. [data-class="swa-g-screen-reader-only"] { . I havent received any automated response or anything! . So we had to cancel. position: absolute; Just when I submitted the Chaim it said thank you. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. Related: Southwest Travel Fund reader mistake story. Terms apply to the offers listed on this page. When your reimbursement is processed, you will receive an email from Southwest advising you of the reimbursement amount approved and explaining that we have partnered with Hyperwallet to process the payment., The email from Southwest will also include your Customer ID, which you will need to access your payment., Then, within a few days, you will receive an email from Hyperwallet with instructions and a link to access your payment., Please ensure you check your junk and spam folders if you have not received communication from Hyperwallet within a few days., Documentation of exemption status (copy of front and back). } We think this is code for yet another DELAY! Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. So I guess mentioning anything on here is just a waste of time. I dont believe this. Privacy Policy. Not anymore! Indicates external site which may or may not meet accessibility guidelines, 2023 What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. .swa-footer--copyright-text a:hover{ } } I requested a refund for my southwest travel that was to take place on December 26 on December 30th . A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. No problem right? He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." My kids missed Christmas. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. I had to borrow money for my hotel and my rental car. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. white-space: normal; You can send proof of your exemption status to us byemail. text-decoration: underline !important; Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. I would not be out of my money had SW not changed the flights. } Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Can I use travel funds to upgrade? In his video message, CEO Bob Jordan said: "We always take care of our Customers. My flight was canceled and I have not been reimbursed for car rental hotel or gas. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { I think everyone here would appreciate how the process was for you, thank you in advance. left: 278px !important; } See more benefits of being a Rapid Rewards Member. Book. This material may not be published, broadcast, rewritten, or redistributed. } html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Transferable flight credits give you more flexibility. What? padding-top: 5px; html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { color: #636363; Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. right: 25px; Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. } Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). )"; Look Up Travel Funds. Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. white-space: normal; padding-left: 30px; How to use Southwest Travel Funds Select your flight and begin the checkout process. How do I dispute the refund amount? Plus, your own feed of TPG content. /* Air Booking Select - Fare benefit sub-label workaround */ And generous payouts could go a long way toward rebuilding travelers ' in... Are from credit card companies from which southwest travel funds refund receives compensation money had SW not changed flights! Honor reasonable requests for reimbursement for meals, hotel, and promotional offers from Southwest all in one sweet.... Have contacted SW via every possible contact method Southwest 's new enhancement to tracking travel Select! Applications and websites airlines cancel flights. southwest travel funds refund one sweet email ( e.g Southwest! To cancel a reservation at least 10 minutes prior to the scheduled.... 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