You must provide a valid photo ID that matches your full legal name. Provide 24X7 first-line support for all Warehouse Automation. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. Members will need to enter the KTN when booking travel reservations. That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. Download Adobe Acrobat Reader. Full Time position. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . support@itsupport.com Download Adobe Acrobat Reader. }); If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. Click here to see if your card was affected. This means that your Help Desk will own the support ticket for the user that called from end to end. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. Appointments are encouraged to save you time but are not required. Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. They can be scheduled, automatically sending to required receiver via email or kept in the server. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. They are available Monday Friday, 8AM 10PM Eastern Time. Yes, TSA requires all names used, current and past. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. ET Weekends/Holidays: 9 a.m. to 8 p.m. For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. Wayne states, to make a SPoC Help Desk effective we need the following; 1. If you work for (or are retired from) Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. This will ensure a uniform service of consistent quality. Your TA information is available on the Application form. Stakeholders can request these services by contacting IDEMIA. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. Passenger Support Request assistance with security screening. If you have multiple documents under different legal names, please provide the identity and proof of citizenship/immigration documents with the name that you would like to travel under. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. IT Support has 10 employees and provides support services to SMEs. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Bring your TWIC to an enrollment center to have the PIN reset at no cost. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. View a list of required identity/immigration documents for HME. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. 2022 Metricnet, Llc. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. You may also check your application status online. View information about and directions to your nearest HME enrollment center. The cost of a temporary enrollment service is variable. Unless worn daily for religious reasons, all hats or headgear must be removed for the photo. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. Children ages 12 and under do not need a separate enrollment when travelling with a parent or guardian enrolled in the TSAPreCheck program. 552a. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. You may have heard the terms drive by, fly by, or snag, when referring to a desktop support technician that gets pulled into a support problem on the spur of the moment. TSA Contact Center: (866) 289-9673 Weekdays: 8 a.m. to 11 p.m. For the in-person fingerprint collection, TSA has procedures to accommodate individuals who are partial or full amputees or who may be unable to provide ten-finger fingerprints. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. Before sharing sensitive information, make sure you're on a federal government site. Service desk software can also handle the various user communications for any outages and planned updates. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. Global Entry participants entering the UnitedStates proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, have their fingers electronically scanned, and make a customs declaration. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Call 1-800-253-8571 if your TSA email password expired. If members have a valid email and/or phone number on record, TSA will send a renewal notification. No. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. Appointments are recommended but not required. TSAs fingerprint collection procedures conform with FBI criminal history records check request requirements, which include standards and guidance for submitting requests for individuals with amputations and other circumstances that prevent a ten-finger biometric submission. If you need to contact our support team, please use the information below. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Many of our clients have come to rely upon MetricNets webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. Contact Us. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. Schedule an appointment online without completing the pre-enrollment process. Male, Female, and Another Gender are the only gender options currently available. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. Complete the optional pre-enrollment process. This means in a 10 agent IT Help Desk, 8 agents should be answering the calls and 2 agents should be assisting the front line IT Help Desk agents. If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . If the user calls, our IT Help Desk needs to be able to solve it or know where to send the ticket. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. An average in-person enrollment will take approximately 9-12 minutes. google_ad_client: "ca-pub-2604528316377340", Yes. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. Title: HOW TO APPLY Author: Charles Created Date: In this way, the customer/user feels better served and increases the satisfaction and confidence with the company or department that is providing the service. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. Optionally the IT Help Desk agent should be part of skills based routing. Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. Reasons that you would be required to renew in person include, but are not limited to: TSAs goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. Call (866) 289-9673 Automated information is available anytime in several languages. Click here to find the closest enrollment center. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. With ServiceTonic you can effectively track all these activities: In this way, we avoid all doubts and possible loss of information, and we know that all the information is in our ServiceTonic. It is recommended that you schedule an appointment. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. google link). Prints from all fingers will be taken. To make an FTSP appointment, click here. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). Click here to see if your card was affected. All documents must be legible please ensure no glare. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. If made out to IDEMIA and for the exact transaction amount, the following will be accepted: money orders, company checks, and certified/cashiers checks. All reports can be generated in HTML, XLS and PDF format. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. After notification that the card has been mailed, applicants have 60 days to report non-receipt of the card by contacting the Universal Enrollment Services (UES) Call Center at: (855) 347-8371. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Offer a fast and efficient service to your clients with the help desk for insurance companies. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Drivers License (CDL)) or FAST card. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. For Assistance. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. No. ); If the FBI is not able to process your fingerprints due to quality issues, your final eligibility determination may take longer to complete due to manual processing, and you may be contacted to return for reprinting. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. Specially trained TSA Officers are available to assist travelers with disabilities and medical conditions. For wheelchair assistance, please contact your airline. Yes. The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. ITIL Incident Management: Managing Technical Chaos. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. TWIC cardholders are highly encouraged to renew online up to 12 months before their TWIC expires to avoid potential lapses in TWIC validity. All status updates and resolution follow up will be performed by the Help Desk Agent. The Help Desk team is essential to give an excellent . 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