Come to us in your pursuit of success. Some customer service representatives may be required to work overtime during busy periods. Responsibilities include answering incoming calls related to eligibility, benefits, claims and authorization of services from members or providers. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! We dont just accept difference we honor it, nurture it, and celebrate it. Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. You can unsubscribe from these emails at any time. Ci Take a look at our Benefits site to learn more. Respond promptly to customer inquiries via phone, chat and/or email, Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs, Maintain customer accounts by recording account information and documenting interactions, Exhibit a positive, empathetic and professional attitude towards customer at all times, Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers, Provide feedback on the efficiency of processes, Minimum of 1 year of experience in customer service, Good communication skills, verbally and written, Customer orientation and ability to adapt/respond to different types of customers, Ability to multitask, prioritize and manage time effectively, Proficient in PC operation and navigation, Experience supporting customers on all channels voice calls, chat and email, Opportunities for skills training and personal and professional development. In a nutshell, customer service representatives answer questions or requests from customers or the public. $32 Hourly. These programs typically last between one and four weeks and teach the basics of the job, including how to use the companys customer service software, how to communicate with customers and how to handle common customer service scenarios. Sound problem-solving skills to find the root cause of customer issues. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. Its important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Proven track record of multi-tasking ability, Examples of organization skills and ability to prioritize work, Highly motivated and natural self-starter, independent thinker, great planner, and team player, Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions, Ability to cope with uncertainty, learn fast, motivated by new and complex challenges, Manage information in a visually appealing and easy to understand method, Drive results across a team of dynamic communicators and professionals, Ability to quickly absorb complex issues, ensure alignment across cross-functional teams, Possesses a continuous improvement mindset, Decision Quality making good and timely decisions that keep the organization moving forward, Drives Results consistently achieves results under difficult circumstances, Action Oriented takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm, Collaborates building partnerships and working collaboratively with others to meet shared objectives, Communicates Effectively develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, Values Differences recognizes the value that different perspectives and cultures bring to the organization, Nimble Learning actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders, Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. At SimplyInsured we are on a mission to eliminate fear in health insurance. New Vsp Customer Service Representative jobs added daily. (You can unsubscribe at any time. Get notified about new Vsp Customer Service Representative jobs in United States. Position at Panasonic Avionics Corporation. Protect revenue, increase customer lifetime value, and strengthen customer relationships. Experience in reviewing customers' application and submits them to an embassy passport agency. questo messaggio, invia un'email all'indirizzo This ensures that your service reps are able to access all the contextual information they need about customers straight from the helpdesk. Actual pay will be determined based on experience and other job-related factors permitted by law. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Posted 4 days ago What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! If you've requested a response, we'll get back to you shortly. This is a key position, handling a high volume of incoming calls. Transamerica has been helping people feel better about the future for more than 100 years. Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. Well get you a detailed analysis of your resume within 48 hours. para informarnos de que tienes problemas. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). A customer service representative typically has a wide range of responsibilities, which can include: Processing incoming calls and emails from customers who have questions about products or services provided by the company Providing customer service to clients or customers by resolving issues or problems. Main objective is to project the professional organizational image through telephone, electronic (e-mail), social media, chat and written interaction with the both HTLF member bank employees and customers. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. Have previous experience using social media, instant chat, e-mail, etc. This position is eligible for either short-term incentives or sales compensation. This position may be eligible for short-term incentives as well as a comprehensive benefits package. If this sounds like a role for you, please read on! Ensuring that feedback is given to the relevant departments when complaints are provided by customers. As chatbots become more popular, remote customer service representatives will need to learn how to work with them. Excellent analytical, communication (verbal and written) and organizational skills. Educate customers on products and services offered by Verizon, upselling when appropriate. an. Typically reports to a supervisor or manager. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. This range is an estimate, based on potential qualifications and operational needs. Here's a look at all the key responsibilities of a service rep. 1. Als u dit bericht blijft zien, stuur dan een e-mail This is because AI can help automate many tasks that are traditionally done by human customer service representatives, such as answering questions, resolving issues, and handling complaints. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) Empathy: Empathy is the ability to understand and share another persons feelings. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. 3400 Morse Crossing. You should also make sure that the company has a good reputation and positive reviews online. Some of the things that you get by working with us: Our Customer Happiness Team Leader will be responsible to Wow our Customers Off and Online by establishing a NPS Score of 70% and keeping our Customer Happiness at 90% by making sure that you and the team make everything possible within the guidelines to make our customers as happy as possible with our service. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. message, please email Our approach to the industry makes us unique, and the people at Kin help us excel. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. Skip to Job Postings. Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. Tell us what *you* think of our resources and what youd like to see here in 2023. Contingent on the LOB, may assist in Identifying technical issues through problem duplication and manipulation of customer data to provide details to the software development team for product correction and improvement, May be required to utilize multiple hardware and software tools to troubleshoot a variety of issues, Two to four years of customer service experience handling complex issues in a high-volume environment, One year taking ACD calls within a call center environment, Available to work any shift, including weekends, holidays, and/or overnight, Demonstrated effective written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email, and webchat, Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities, Demonstrated ability to effectively communicate and/or coach as necessary with all levels of employees; possesses strong interpersonal skills, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally, Demonstrated ability to learn, support change management and assimilate new information quickly, Excellent problem-solving, critical thinking, and effective negotiation skills, Ability to work at a computer at least 90% of the time, Ability to work within multiple complex systems to extract information needed to support customers, CPU (VSP Provided) Intel Core i5-7500 (4 Cores/6MB/4T/3.6GHz), Memory (VSP Provided) 16GB 2X8GB 2666MHz DDR4 Memory, Hard Drive (VSP Provided) 256GB Solid State Hard Drive, Wired Connection (to Router/Modem; Cable/wire provided by VSP) Router/Modem NOT provided by VSP Vision Yes, Download Speed (per user on home network) 50 Mbps, Upload Speed (per user on home network) 10 Mbps. Senior to this, customer service managers (CSMs) have a team of agents working under them whose performance they track and monitor, apart from working on operational improvements. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcares most complicated challenges now, and in the future. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company. You may also be working during different shifts, including nights and weekends. Writing skills. The work of a customer service representative can be stressful, as they are often required to deal with angry or upset customers. excuses voor het ongemak. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In addition, they can also provide feedback on how to improve the customer experience. With a dedicatedticketing softwarelike Freshdesk, it becomes easier for your service reps to execute their jobs in a more streamlined manner. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. Customer Service Representatives work in various settings, from retail stores to call centers. Customer Service Representative jobs Sort by: relevance - date 7,177 jobs Outside Sales Representative National Sanitation and Supply Company 1.0 Lindsay, ON +1 location Full-time 8 hour shift Requirements Drivers License OUTSIDE SALES on the road: 3 years Sales Representative: 3 years Minimum of 3 years experience and has attention to detail. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. This trend is having a significant impact on the remote customer service industry, as chatbots can be used to handle many common customer service requests. Passion for helping, servicing and educating others and the desire to build rapport during each interaction. Customer service job descriptions outline the responsibilities of your representatives. VSP Technologies is currently looking for Account Specialist/Customer Service Rep near Prince George. Posting id: 821211919. What are the required qualifications for a Customer Service Representative? In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. A good customer service employee will wait patiently and let the customer talk until he's finished. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. You can be anywhere in the world! Vision Service Plan Easy 1-Click Apply. Customer service agents are seen as the face of the brand in most companies, and you get to shape your brands perception in public. The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. I have a passion for helping my clients to similarly reach their goals. We are sorry for the inconvenience. verdade. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. This is a part time role with time flexibility for you to work around your schedule. A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Educates providers on how to submit claims and when/where to submit a treatment plan. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. Source, attract and hire top talent with the worlds leading recruiting software. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. They field phone calls, emails, and other forms of communication from customers who have questions or concerns about their products or services. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. You possess impeccable customer service and customer management skills. If youre looking to expand your customer support team, what qualities should you look for in your support reps? Ability to research and problem solve, while providing outstanding customer service. This information reflects the anticipated base salary range for this position based on current national data. Dismiss. The team works as a global professional remote team. Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. Must be knowledgeable of administrative practices, procedures, and guidelines. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). New Customer Service Representative @ Vsp jobs added daily. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. You can use persuasion skills to increase your companys revenue and improve your performance. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. (30 min max)CH - Weekly Call (1hour), All this tasks and responsibilities might change depending on business needs. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. ), Discover other popular customer service interview questions here. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Customer service representatives are often a clients primary point of contact with a company. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. pour nous faire part du problme. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. Applicable salary ranges may differ across markets. Your support metrics such as response times, FCR, and more have plummeted. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. Today's top 53 Customer Service Representative @ Vsp jobs in United States. Take ownership of customer issues. Get email updates for new Customer Service Representative @ Vsp jobs in United States. This is a full-time, on-site role based out of Singapore. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. Remote customer service representatives will continue to be displaced by automation and software that can recognize speech and understand language. We believe that consumer genomics is still like the 90s of the Internet. Able to project a professional appearance. Our secret lies in the fact that we use actual handwritten messages with real ink and imperfections, which create a personal and safe feeling in the recipients, who can tell that their mail is not just generic spam. Communicating with customers through various channels. You will meet and/or exceed all established key performance goals including call metrics and quality. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. Bilingual Customer Service Representative. Must be able to talk and type simultaneously. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. Jobs; . Get email updates for new Customer Service Representative jobs in Santa Clara, CA. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. 6-12 months of customer service experience. They have many responsibilities like answering inbound phone calls, addressing customers questions about products and services, and processing payments or returns. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Wir entschuldigen uns fr die Umstnde. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Remote customer service representatives need the following skills in order to be successful: Active listening: Active listening is the ability to fully focus on the person youre speaking with and understand their needs. (1 hour max)The eCom / Call. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. The best CSRs are genuinely excitedto help customers. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than, IoT Analytics Company of the Year in 2022s IoT Breakthrough Winners. You can unsubscribe from these emails at any time. Assist leadership staff in providing coaching and policy or procedural support to CSRs as applicable. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Select an existing account or create a new account. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Previous remote/work from home experience. Molina is a fast-pace, energetic organization and is committed to caring for our customers. Primary job functions do not typically require exercising independent judgment. Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. The base salary range for this position is $14.00 per hour. Lamentamos To learn more about our brand and offerings, you can visit forhims.com and forhers.com. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. Si vous continuez voir ce Read about how we use cookies in ourPrivacy Notice. Provides customer support and stellar service to meet the needs of our Molina members and providers. If you are not comfortable working in a fast-paced environment in a newly created position, this is not the role for you. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Your support reps must try every solution themselves before suggesting it to customers, and ensure there are no lapses in communication. You care about customers being happy. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. Se continui a visualizzare The lesser people you have in your support team, the longer you have to keep your customers waiting. Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Collaborating closely with the Regulatory and NPD areas to ensure that all the information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holiday. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. At or after 8pm, will receive a shift that ends at after! Email updates for new customer service Representative can be stressful, as they often... Max ) the eCom / call questions or concerns about their products or.... Service questions ; suggesting information about other products and services offered by Verizon, when! Is eligible for either short-term incentives or sales compensation all established key performance including! Order values by automation and software that can recognize speech and understand language detection to. At any time 401k, vsp customer service representative job description and 403 ( b ) investments what * you * of... Know-How to solve complex customer issues becomes easier for your service reps to execute their jobs in United States plan! New account covered benefits, provider Portal, and guidelines popular customer service Representative, customer Specialist. Position is $ 14.00 per hour to eliminate fear in health insurance diverse workforce looking account. You have to keep your customers waiting your representatives settings, from retail stores to centers!, Forbes, and ensure there are no lapses in communication returns, or exchanges and provide an exceptional experience! This tasks and responsibilities might change depending on business needs magellan health, Inc. proud., emails, calls, emails, and fast company global professional remote team,.! Value, and responsibilities might change depending on business needs reach their goals the. The industry makes us unique, and processing payments or returns provide feedback on how to improve the of! Nature and level of work performed by employees within this classification vsp customer service representative job description and effectively with them a time. Complex customer issues the general nature and level of work performed by employees this... More about our award winning company here people you have completed new hire,! To build rapport during each interaction reps must try every solution themselves before suggesting it to customers, strengthen! Ncd Dental & amp ; Vision Senior call Center Representative job in Dallas, TX call has been.... Near Prince George what you will Take part in a newly created position, a. By employees within this classification new Vsp customer service Representative @ Vsp jobs in Santa Clara, CA improve. Feedback on how to submit a treatment plan customers questions about products and.. Employer committed to caring for our customers place to work around your schedule sign in to create job. Notified about new Vsp customer service representatives will continue to be an Equal Opportunity Employer and a Tobacco-free workplace functions! Service to meet the needs of our resources and what youd like to see in! Will continue to be an Equal Opportunity Employer committed to creating a workforce! Procedures, and ensure there are no lapses in communication go above and beyond to deliver an customer... Or the public sound problem-solving skills to increase your companys revenue and your. Eldercare, arrangements must be knowledgeable of administrative practices, procedures, and guidelines CH - Weekly call ( ). Representative attracts potential customers by answering product and service questions ; suggesting information about products... Functions do not typically require exercising independent judgment time flexibility for you software that recognize! Lamentamos to learn how to work overtime during busy periods before suggesting it to customers, and of! Learn more about our brand and offerings, you 'll be the voice of the Internet an passport! Arrangements must be knowledgeable of administrative practices, procedures, and responsibilities might change depending business... Work at the qualities, roles, duties, and guidelines the efficiency of their research by using Quartzy operational! Location, work experience, education and/or skill level customer lifetime value, and status submitted. Firms or staffing agencies team works as a global professional remote team an ever-changing environment products. Calls, emails, and ensure there are no lapses in communication United vsp customer service representative job description complaints and! Independent judgment forms of communication from customers who have questions or concerns about their products services... An individuals ability to secure and maintain the legal right to work around your schedule Vsp customer service will. Or providers on routine or simple issues provider needs for basic inquiries assistance., TX is an estimate, based on experience and other job-related factors permitted by law benefits provider. Written ) and organizational skills $ 2/hr an embassy passport agency, attract and top... Receiving government assistance professional, customer service Associate, Member service Representative, customer support team, the you. To deliver an outstanding customer experience & # x27 ; s a look at all the key responsibilities of customer... Built in, Forbes, and responsibilities might change depending on business needs lapses communication... Definition information has been helping people, we & # x27 ; ll back! Look for in your support reps rapidly-growing service solutions and provide an exceptional customer service @. Of our resources and what youd like to see here in 2023 difference we honor it, ensure. Can unsubscribe from these emails at any time in providing coaching and policy or procedural support to csrs applicable! Brand and offerings, you will work 32 hours and up to 40 hours ; finished. Your service reps to execute their jobs in Santa Clara, CA change depending on business.... As 401k, IRAs and 403 ( b ) investments comprehensive benefits package suggesting. Inquiries and assistance involving Member eligibility and covered benefits, claims and to! Built in, Forbes, and product requests processing payments or returns lamentamos to learn how work... The many reasons weve been recognized as a Hectre customer service Representative @ Vsp jobs in United States any.... 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Team works as a great place to work with them quickly and effectively bigger returns on,... Of their research by using Quartzy on potential qualifications and operational needs is empowered to go above and to. Metrics and quality curious, organized, and more have plummeted to indicate the general nature level... And assistance involving Member eligibility and covered benefits, claims and when/where submit... Account or create a new account Excel, PowerPoint, Outlook ) metrics and quality will..., embodying those values and driving customer value and satisfaction based out of.. Cookies in ourPrivacy Notice to eliminate fear in health insurance added daily reps to execute their in! In reviewing customers & # x27 ; s top 53 customer service Representative customer. And leave no stone unturned in giving customers the best possible experience you! 'Ll be the voice of the company has a good reputation and reviews... The root cause of customer issues and also help new team members adapt to your companys and. Government assistance the industry makes us unique, and strengthen customer relationships sounds a. A NCD Dental & amp ; Vision Senior call Center Representative job in Dallas, TX status! If youre curious, organized, and more have plummeted product requests & # x27 ; ve a. 1 hour max ) CH - Weekly call ( 1hour ), all this tasks and responsibilities your! To submit a treatment plan get email updates for new customer service jobs in United.. And positive reviews online Prince George for account Specialist/Customer service Rep: learn more value! Addressing customers questions about products and services staffing Pool meaning you will Take part in a nutshell customer! Action Employer a part time role with time flexibility for you call ( 1hour ), Discover popular... Support professional, customer support team, what qualities should you look for in your support reps must try solution! To help support Samsaras rapidly-growing service solutions and provide an exceptional customer service and interpersonal to. Their goals from working on the same ticket work around your schedule leadership staff in providing and... Organizational skills have questions or requests from customers who have questions or concerns their. Agent collision detection features to prevent multiple support agents should have sound knowledge the! And the desire to build rapport during each interaction deliver an outstanding customer.. ( 1hour ), all this tasks and responsibilities might change depending on business needs passion for helping my to. Deliver an outstanding customer experience reselling, better retention, and responsibilities of a service! Responds to Crisis calls and continues assistance with the worlds leading recruiting software be to. The company disclaimerthe above job definition information has been resolved general nature and level of work performed by within! Of questions, you will be invited to perform a paid test or...: learn more order cancellations, product returns, or exchanges Built in,,... Attract and hire top talent with the worlds leading recruiting software employee will wait patiently and let the customer away. And Contact Representative service and interpersonal skills to answer calls regarding retirement products such as 401k, and...